Housekeeping Area Manager

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking an experienced Housekeeping Area Manager to lead daily operations of guest rooms, public areas, and back‑of‑house spaces, ensuring the highest cleanliness and service standards.

You will oversee payroll, scheduling, productivity tracking, seniority records, lost‑and‑found, and staff development, while upholding Title 31 and company policies in a fast‑paced hospitality environment.

Qualifications

• 1-3 years of hospitality or facilities experience, including leadership.
• Strong interpersonal and communication skills to influence, coach, and resolve conflict.
• OSHA safety knowledge and familiarity with SDS and biohazard cleanup.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff.
• Drive strategic initiatives by translating goals into actionable plans.
• Oversee cleanliness and presentation of guest rooms and public areas.
• Oversee payroll and related administrative duties.
• Investigate and resolve guest concerns in a timely, professional manner.

Skills

Leadership experience

Interpersonal communication

Problem-solving

Team coaching

Education

High School Diploma or equivalent

Hospitality degree/certification preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:As a Housekeeping Area Manager, you play a key role in delivering a seamless guest experience by ensuring all guest rooms, public areas, and back-of-house spaces meet the highest cleanliness and service standards. You oversee daily operations including lost found, payroll, productivity tracking, seniority lists, and team scheduling based on business needs. Your leadership and attention to detail are essential to the efficiency of the department and the overall success of the propertyJob Description:Essential Functions and Responsibilities:Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellenceDrive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadershipEstablish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goalsOversee the cleanliness and presentation of all guest rooms, public areas, and back-of-house spaces to meet established quality and service standardsManage departmental logistics such as lost & found tracking, daily productivity monitoring, and team member seniority recordsInvestigate and resolve guest concerns or service issues in a timely and professional manner to ensure guest satisfactionProvide real-time coaching, administer corrective counseling, and support team member development through ongoing feedback and performance evaluationsOversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirementsEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualifications1-3 years of hospitality or facilities experience; includes leadership or progressive responsibility in housekeeping operations or related support servicesProven track record of effective decision-making under pressure and in dynamic environmentsStrong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organizationAbility to adapt leadership style to support changing business needs and team dynamicsCommitment to fostering an inclusive, respectful, and high-performing workplace cultureProactive problem-solving mindset with a focus on accountability and continuous improvementSkilled in prioritizing and managing multiple responsibilities to meet deadlines and drive resultsWorking knowledge of OSHA safety protocols, SDS, and biohazard clean-up proceduresAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 21 years of ageHigh School Diploma or equivalent requiredHospitality Degree/certification preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push/pull up to 75lbsOccasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistRegularly sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityAbility to ascend and descend stairsWork Environment Potential ConditionsIndoorSmokyNoisySlippery surfacesExposure to dust, fumes, and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.