Loss Prevention & Security Coach

Lowe's Companies, Inc.; Jacksonville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Lowe's Companies, Inc. seeks an Asset Protection professional in the United States to coach associates on shrink awareness, deter theft, and uphold customer service programs.

The role partners with Store and AP Leadership to analyze theft trends, develop action plans, and promote awareness initiatives. You will monitor entrances and high-risk areas, conduct external theft investigations, and support law enforcement and court proceedings as needed.

Qualifications

• High school diploma or GED is required or equivalent experience.
• Experience with loss prevention or asset protection is preferred.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Skills

Shrink awareness

Theft deterrence

Customer service

Surveillance

Policy compliance

Education

High school diploma or GED

Tools

CCTV

EAS

Incident reporting software

Job description

Lowe's Companies, Inc. seeks an Asset Protection professional in the United States to coach associates on shrink awareness, deter theft, and uphold customer service programs.

The role partners with Store and AP Leadership to analyze theft trends, develop action plans, and promote awareness initiatives. You will monitor entrances and high-risk areas, conduct external theft investigations, and support law enforcement and court proceedings as needed.