Loss Prevention Officer-Part-Time

Renaissance Mobile Riverview Plaza & Battle House Renaissance Hotel & Spa; Mobile (AL); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Battle House Hotel and Spa is seeking a dedicated Loss Prevention Officer to strengthen the safety and security of our premium hotel properties. The role focuses on conducting patrols, safety checks, and rapid incident response to protect guests and staff.

You will operate CCTV and access control systems, coordinate with local emergency services, and ensure a calm, professional guest experience while maintaining a strong security presence on site.

Competenze

• Experience in hotel security or loss prevention preferred.
• Strong customer service skills and professionalism.
• Ability to respond promptly to emergencies.

Mansioni

• Perform regular patrols of hotel premises to deter threats and identify hazards.
• Conduct safety checks to prevent fire hazards, theft, vandalism, or unauthorized entry.
• Document incidents using a digital incident reporting system and escalate as needed.
• Coordinate with local emergency services and law enforcement to improve response capabilities.
• Maintain visible security presence and assist guests and associates in a friendly, helpful manner.
• Monitor access points and implement effective access control to protect restricted areas.

Conoscenze

Patrols

Security checks

Customer service

Incident reporting

Strumenti

CCTV

Access control systems

Descrizione del lavoro

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience.

We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

Job Description

As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department. This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found. Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
• Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
• Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
• Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
• Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
• Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
• Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
• Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.