Loss Prevention Officer (FT) $14/hr

Renaissance-Ross-Bridge-Resort-; Birmingham (AL); On-site; USD 25,000 - 39,000; Full time

Job summary

Auburn Marriott Opelika Resort & Spa at Grand National is seeking a Loss Prevention Officer to help run the daily security operations of the hotel. You will patrol the property, conduct safety checks, and respond promptly to incidents while assisting guests and associates with a courteous, safety-focused approach.

Responsibilities include monitoring CCTV and access control, coordinating with local authorities, and maintaining thorough incident reports to support a secure guest experience.

Qualifications

• Patrol and monitor hotel premises to detect hazards and prevent incidents.
• Respond to guest service calls professionally to ensure a positive experience.
• Maintain a visible security presence and assist guests and associates.
• Coordinate with local emergency services and law enforcement as needed.
• Operate incident reporting system to document safety hazards and breaches.

Responsibilities

• Patrol hotel premises to deter theft, vandalism, and unauthorized entry.
• Conduct regular safety checks and hazard assessments.
• Record all incidents using the digital reporting system and follow up as required.
• Assist guests and colleagues with security-related needs and inquiries.
• Collaborate with security team to maintain access control and respond to emergencies.

Skills

Surveillance experience

Security operations

Guest service

Emergency response

Incident reporting

Access control systems

Risk assessment

Communication with authorities

Tools

CCTV systems

Digital incident reporting system

Access control systems

Job description

Description

As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department. This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found. Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
• Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
• Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
• Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
• Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
• Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
• Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
• Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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