Loss Prevention Officer

Omni Hotels & Resorts; Irving (TX); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Omni Hotels & Resorts is seeking a vigilant security team member in Irving, TX, to ensure guest and employee safety and uphold hotel policies. The role involves patrolling premises, responding to safety concerns, and documenting incidents according to directives from Loss Prevention leadership.

You will support investigations, manage access protocols, and assist in emergencies while maintaining confidentiality and a professional appearance.

Qualificações

• Must be able to stand and walk up to 8 hours a shift.
• Available for AM & PM shifts.
• Must communicate effectively by telephone, email, radio, and reporting.
• Must reach various hotel/resort areas quickly when needed.
• Must work a flexible schedule including day, evening, weekends and holidays.
• Basic computer knowledge required.

Responsabilidades

• Patrol hotel property to ensure guest and employee safety and protect assets.
• Answer house calls to assist guests and associates with safety and operations.
• Initiate and follow up on investigations of crimes against property and persons.
• Assist sick/injured guests or associates with documentation and witness statements.
• Write incident/accident reports and monitor investigations to completion.
• Maintain accurate records, including camera monitoring and logs.
• Distribute visitor badges and monitor access to property.
• Perform bag checks for associates leaving the property.
• Escort special guests requiring privacy through secure hotel areas.
• Maintain confidentiality in sensitive guest or associate matters.
• Assist management with alarm and fire safety systems and lockdown procedures.
• Lead guests and associates to safety during emergencies.
• Record unsafe conditions observed while patrolling.
• Maintain a professional appearance and demeanor.

Conhecimentos

Communication skills

Stamina

Calm under pressure

Flexibility

Formação académica

First Aid/CPR Certification

Descrição da oferta de emprego

Overview:

This team member will ensure the safety and peace of mind of resort guests and employees, enforce the hotel's policies and procedures, and document assigned tasks in writing. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements have been completed in a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records while performing basic duties, including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist the supervisor or director in checking alarm systems, safety, and fire alarm systems, and closely monitor the security of building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain professional attitude and appearance.

Qualifications:

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts
• Must be able to communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule, including day, evening, weekends, and holidays.

This is an on-call position.