Loss Prevention Officer

Grand Hyatt Nashville; Nashville (TN); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Company-paid disability & life insurance

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

A leading hotel chain in Nashville is seeking a Loss Prevention Officer to ensure a safe and secure environment for guests and staff. You will patrol the property, respond to incidents, and maintain compliance with safety regulations. Ideal candidates possess strong communication skills and previous experience in security or safety roles. The role offers a pay rate of $20/hour along with various benefits including medical, dental, and 401(k) options.

Qualifications

• Experience in security, loss prevention, or a guest-facing safety role preferred.
• Strong verbal communication skills to interact professionally with guests and authorities.
• Capable of responding swiftly to emergencies.

Responsibilities

• Patrol lobbies and public areas to maintain safety and security.
• Investigate disturbances, thefts, or complaints by interviewing individuals.
• Assist management during emergency situations and ensure compliance with safety regulations.

Skills

Alertness to disturbances

Strong verbal communication

Swift response to emergencies

Education

High School Diploma or equivalent

Job description

Loss Prevention Officer

The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel’s operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogate persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment.
• Warn or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of the presence of persons with questionable reputationsn
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying a bill to confirm suspicions and to seize any remaining personal property.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Consistently alert to detect disturbances, suspicious behavior, and safety risks across hotel premises.
• Capable of responding swiftly and calmly to emergencies, accidents, or security concerns, securing assistance as needed.
• Strong verbal communication skills to interact professionally with guests, team members, and local authorities.

PROFESSIONAL EXPERIENCE

• Experience in security, loss prevention, or a guest-facing safety role preferred.
• Patrolling lobbies, public areas, and corridors to maintain a visible security presence.
• Investigating disturbances, thefts, or complaints by interviewing involved individuals.
• Responding to fires, unsafe conditions, and accidents.
• Supporting hotel leadership and local authorities during emergency situations.
• Identifying and addressing suspicious behavior or individuals on property.
• Assisting with recovery of property left by guests who may have left without settling their accounts.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time
• Daily Pay

Pay Rate: $20/hour

Requirements

Successful completion of a background check is required prior to employment.