Loss Prevention Officer | Full Time

Omni Hotels & Resorts; Carlsbad (CA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Omni Hotels & Resorts in Carlsbad, CA is seeking a full-time Loss Prevention Officer to ensure the safety of guests and staff and to enforce hotel policies. You will prepare incident reports and respond to safety concerns, with duties including patrols and documenting conditions.

Ideal candidates have a clean background, CPR/TIPS certification (or willingness to obtain), and the ability to stay calm under pressure while guiding guests and colleagues through tense situations.

Formación

• Background check with no serious criminal record.
• Valid TIPS Alcohol Certification upon hire.
• CPR Certification preferred.
• Verbal communication clearly, professionally and diplomatically is required.
• Ability to handle tense situations and gain cooperation calmly.
• Hotel/resort experience preferred.
• Prior security/loss prevention experience strongly preferred.
• Able to move throughout the resort inside and outside.
• Flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsabilidades

• Act and perform assigned tasks as an extension of the General Manager.
• Observe and report on all assignments in writing.
• Use radio equipment and keep accurate records. Proper telephone etiquette.
• Patrol the hotel property and report unsafe conditions.
• Be Red Cross certified in first aid and CPR and maintain knowledge of fire procedures.
• Protect hotel, guest and employee property; know emergency procedures.
• Accept and complete assigned tasks, bike, pool chemical follow-up.
• Enforce hotel policies and procedures.
• Maintain professional attitude and attend related hotel classes.
• Maintain a professional attitude and appearance.
• Respond to customer-service related tasks as needed.

Conocimientos

Verbal communication

Crisis management

Customer service

Calm under pressure

Mobility around resort

Descripción del empleo

Loss Prevention Officer-FT

Overview:

To ensure the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Loss Prevention.

Responsibilities:

1. To act and perform the assigned tasks as an extension of the General Manager.
2. To observe and report both verbally and in writing on all assignments.
3. Ability to use radio equipment and keep accurate records. Proper telephone etiquette.
4. Patrol the hotel property. Report and record all unsafe conditions.
5. Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures.
6. To insure the protection and preservation of hotel, guest and employee property. Maintain current and thorough knowledge of the resorts emergency and life safety procedures.
7. Ability to accept and complete specific assigned tasks, bike, pool chemical follow-up.
8. Enforce hotel policies and procedures.
9. Maintain a professional attitude and appearance. Attend related hotel sponsored classes.

1. Maintain a professional attitude and appearance.
2. Respond to customer-service related tasks as needed.

Qualifications:

• Must have a background check without serious criminal record and a safe driving record.
• Must attain a valid TIPS Alcohol Certification upon hire.
• CPR Certification preferred.
• Ability to verbally communicate clearly, professionally and diplomatically is required.
• Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and acting in a calm manner at all times.
• Hotel / Resort experience preferred.
• Prior Security/Loss Prevention experience: strongly preferred.
• Ability to be mobile throughout the Resort and work both inside and outside is required.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.