Loss Prevention Officer | On- Call| Full Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Loss Prevention (Security) Officer to safeguard guests, employees, and assets across the resort. You will patrol property, respond to safety concerns, and help enforce hotel policies while documenting incidents.

You will assist in investigations, prepare written reports, monitor access, and support emergency procedures. A professional demeanor, clear communication, and ability to work AM/PM shifts are essential.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must remain calm and professional during stressful situations.
• Must have valid driver's license with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees and protect assets.
• Answer house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow-up on investigations of crimes against property and persons.
• Assist sick/injured guests or associates with documentation, reporting and witness statements.
• Record, report and correct unsafe conditions while patrolling the property.
• Maintain confidentiality when handling sensitive guest or associate issues.
• Monitor alarm systems and security of doors, service areas and grounds.
• Lead guests and associates to safety during emergencies.

Skills

Stand/walk 8h

Communication skills

Basic computer knowledge

Driver's license

Flexibility in schedule

First Aid/CPR preferred

Calm under pressure

Job description

Loss Prevention (Security) Officer

Overview:

This team member willensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report and correct any unsafe conditions while patrolling hotel property.
• Maintain professional attitude and appearance.

Qualifications:

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have valid driver's license in with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.