Loss Prevention Officer

The Las Olas Company / Riverside Hotel; Seven Isles (FL); On-site; USD 33,000 - 45,000; Full time

Job summary

The Las Olas Company / Riverside Hotel in Fort Lauderdale, FL is seeking a Loss Prevention Officer to protect guests, associates, and property. You will patrol the hotel, respond to emergencies, conduct investigations, generate incident reports, and assist other departments as needed.

Must have a High School Diploma or GED, CPR, Florida Driver License, and State of Florida Security Officer D License. Prior loss prevention or security experience preferred.

Qualifications

• Must have good written and verbal communication skills.
• High School Diploma or GED required.
• CPR and Florida Security Officer D License required.
• Driver license in Florida and ability to travel as needed.

Responsibilities

• Patrol hotel property to detect and report security issues.
• Prepare incident and shift reports, and testify when required.
• Interview guests and associates for safety and welfare.
• Respond to emergencies such as fires, injuries, disturbances.
• Assist other departments with security and operations as needed.

Skills

Good written/verbal communication

Good judgment

Handle stressful situations

Positive demeanor

Multitasking

Education

High School Diploma

G.E.D.

CPR Card

Florida Driver License

State of Florida Security Officer D License

Job description

We are a drug-free workplace. Pre-employment screenings, COVID-19 testing and background checks will be conducted for all viable candidates.

Title/Position: Loss Prevention Officer
Reports to: Loss Prevention Manager

Purpose and Scope:

• Responsible for the protection of the Hotel property, Guests, Associates, and their assets.
• Conducts Preliminary Investigations of criminal and non-criminal incidents.
• Prepares computer generated written reports on all incidents affecting the operations and welfare of the Hotel and property.

Primary Responsibilities, Essential Functions and Tasks:

• Conducts foot patrols using a data collector throughout Hotel property to observe, respond to and report any suspicious activities, security problems, and safety hazards.
• Prepares computer generated incident reports and computer generated daily shift reports that affect the welfare and operation of the Hotel and property.
• Interviews Guests and Associates as required for the safety and welfare of all.
• Primarily responds to emergencies, i.e. fire, smoke, illnesses, injuries, disturbances, unusual incidents, etc.
• Assists Guests with information, directions, or any other assistance needed.
• Assists other Departments with the general operation of the Hotel, ie…(traffic control, crowd control, access to secured areas, personnel escorts, money escorts, etc…).
• Testify in a hearing, (ie…court of law).
• Evidence Custodian, (making sure all evidence is properly handled and maintained in a secure and safe manner).
• Conducts surveillance for the safety of all Guests and Associates when necessary; be proficient with CCTV monitoring and downloading video files, must demonstrate fluency with use of a smart phone and mobile applications.
• Flexible hours to accommodate emergency situations and any on-going investigation when required.
• Assist the LP Supervisor in the training of newly assigned Loss Prevention Officers.
• Provides assistance and support of all other Loss Prevention Officers.

Secondary responsibilities, Additional Functions and Tasks:

• Check required reading boards, function sheets, and pass down logs for any important information for the day.
• Performs any duty necessary for the good of the department.
• Performs all duties as assigned by your Supervisor.
• Conducts daily/weekly inventories of the Hotels First Aid Supplies.
• Collects used Ving cards from the Room Attendant Carts bi-weekly.

General Skills / Knowledge / Work Experience / Education / Certification / License:

• Required: Good written and verbal skills. / High School Diploma. / G.E.D. / CPR Card, Florida Driver License and the State of Florida Security Officer D License.
• Preferred: Prior experience in Loss Prevention, Security, Hospitality, Customer Service

Physical requirements:

• Must be able to lift at least 30 lbs.
• Must be able to walk, stand, and sit for extended periods of time.
• Intermittent bending and stooping.
• Must be able to work all shifts.

Mental Requirements:

• Ability to handle stressful situations.
• Good judgment skills.
• Positive demeanor.
• Ability to handle multiple priorities at the same time.

Position reports to: Loss Prevention Supervisor

Position: Loss Prevention Officer

Exempt Status: Non-Exempt

Job functions are subject to possible modifications to reasonably accommodate

qualified individuals with disabilities.

EEO/M/F/V/D