Loss Prevention Officer

Omni Hotels & Resorts; Washington (District of Columbia); On-site; USD 42,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts is seeking a vigilant Loss Prevention team member to patrol the resort, protect assets, assist guests and staff, and initiate investigations of incidents. You will document reports, monitor access, and support emergency procedures while maintaining confidentiality and a professional demeanor.

The role requires calmness under pressure, strong communication, and flexibility across day, evening and overnight shifts, including weekends and holidays at our DC-area property.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to remain calm and professional during stressful situations.
• Must have a valid driver's license with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.
• First Aid/CPR Certification is preferred.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guests or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain a professional attitude and appearance.

Skills

Communication

Customer service

Basic computer knowledge

Job description

Overview:

This team member will ensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Loss Prevention.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.


• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.


• Initiate and follow up with all investigations of crimes committed against property and persons.


• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.


• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.


• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.


• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.


• Perform frequent bag checks for associates leaving the property.


• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.


• Maintain confidentiality when dealing with sensitive guests or associate issues.


• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.


• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.


• Record, report, and correct any unsafe conditions while patrolling hotel property.


• Maintain a professional attitude and appearance.

Qualifications:

• Must be able to stand and walk for up to 8 hours per shift.


• Available for AM & PM shifts


• Must be able to communicate effectively by telephone, email, radio and reporting.


• Must have basic computer knowledge.


• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.


• First Aid/CPR Certification is preferred.


• Must be able to remain calm and professional during stressful situations.


• Must have a valid driver's license with a driving record in good standing.


• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.