Loss Prevention Officer Overnight | Full Time

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni Hotels & Resorts is seeking an Overnight Loss Prevention Officer to safeguard guests and employees at our California property. You will enforce policies, prepare incident reports, and assist the General Manager as needed.

Responsibilities include patrolling the resort, observing and reporting, handling tense situations calmly, and maintaining up-to-date life-safety knowledge. TIPS certification and CPR are preferred.

Qualifications

• Background check with no serious criminal record and clean driving record.
• Must attain a valid TIPS Alcohol Certification upon hire.
• CPR certification preferred.
• Ability to communicate clearly, professionally and diplomatically.
• Hotel/resort security or loss prevention experience preferred.

Responsibilities

• Act as an extension of the General Manager and perform assigned tasks.
• Observe and report on all assignments verbally and in writing.
• Patrol the hotel property and report unsafe conditions.
• Maintain knowledge of life safety procedures and emergency plans.
• Enforce hotel policies and procedures.
• Attend related hotel sponsored classes.
• Respond to customer-service tasks as needed.

Skills

Verbal communication

De-escalation

Calm under pressure

Mobility around resort

Education

TIPS Alcohol Certification

CPR Certification

Tools

Radio equipment operation

Job description

Loss Prevention Officer Overnight | FullTime

To ensure the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Loss Prevention.

Responsibilities

1. To act and perform the assigned tasks as an extension of the General Manager.
2. To observe and report both verbally and in writing on all assignments.
3. Ability to use radio equipment and keep accurate records. Proper telephone etiquette.
4. Patrol the hotel property. Report and record all unsafe conditions.
5. Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures.
6. To insure the protection and preservation of hotel, guest and employee property. Maintain current and thorough knowledge of the resorts emergency and life safety procedures.
7. Ability to accept and complete specific assigned tasks, bike, pool chemical follow-up.
8. Enforce hotel policies and procedures.
9. Maintain a professional attitude and appearance. Attend related hotel sponsored classes.

1. Maintain a professional attitude and appearance.
2. Respond to customer-service related tasks as needed.

Qualifications

• Must have a background check without serious criminal record and a safe driving record.
• Must attain a valid TIPS Alcohol Certification upon hire.
• CPR Certification preferred.
• Ability to verbally communicate clearly, professionally and diplomatically is required.
• Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and acting in a calm manner at all times.
• Hotel / Resort experience preferred.
• Prior Security/Loss Prevention experience: strongly preferred.
• Ability to be mobile throughout the Resort and work both inside and outside is required.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.