Full Time | Loss Prevention Officer

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Omni Hotels & Resorts in Charlotte, NC is seeking a security team member to uphold safety and tranquil stay for guests and staff. You will patrol the property, respond to safety concerns, and document incidents with accuracy.

Role requires standing for long periods, flexible shifts including nights and weekends, and basic computer usage. First Aid/CPR is preferred; valid driver's license is expected for some duties.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.

Responsibilities

• Patrol hotel property to ensure safety and protect assets.
• Answer house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow-up investigations of crimes against property and persons.
• Assist sick/injured guests or associates ensuring proper documentation.
• Record, report and correct unsafe conditions while patrolling property.
• Maintain confidentiality when dealing with sensitive guest or associate issues.

Skills

Patrol procedures

Communication

Emergency response

Discretion

Basic computer skills

Education

High school diploma or equivalent

Tools

Camera monitoring system

Job description

Overview:

This team member willensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report and correct any unsafe conditions while patrolling hotel property.
• Maintain professional attitude and appearance.

Qualifications:

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have valid driver's license in with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.