Loss Prevention Officer (Customer Central)

R551US The Finish Line, Inc.; Indianapolis (IN); On-site; USD 42,000 - 50,000; Full time

Job summary

The Finish Line, Inc. is seeking a Loss Prevention Officer in Indianapolis to help keep facilities safe, secure, and low in shrink.

You will monitor systems, conduct investigations, and support inventory control across multiple sites, including a distribution center and corporate offices. Successful candidates will have a high school diploma or GED and 1–2 years of related loss prevention or security experience, plus strong communication skills and proficiency with Word, Excel, PowerPoint, or

Qualifications

• High school diploma or GED; 1–2 years loss prevention or security experience preferred.
• Basic to intermediate knowledge of Word, Excel, and PowerPoint or Google Suite.
• Strong communication and problem-solving skills; professional demeanor.

Responsibilities

• Ensures safety of employees.
• Oversees access into and out of facilities.
• Conducts investigations and interviews related to theft and safety incidents.
• Monitors alarm and camera equipment to ensure adherence to policies.
• Creates partnerships to support shrink control and inventory goals.
• Analyzes data via XBR to identify dishonesty and threats.
• Completes daily, weekly, and monthly audits.
• Assists other loss prevention staff on store investigations.

Skills

Word

Excel

PowerPoint

Google Suite

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Suite

Job description

Job Description

The Loss Prevention Officer works cross-functionally to provide a safe, secure and low shrink workplace in all facilities including the distribution center, Customer Care call center, and Customer Central corporate office by performing the following main duties:

• Ensures safety of employees.
• Oversees access into and out of facilities.
• Conducts investigations and interviews related to theft and safety incidents.
• Monitors alarm and camera equipment to ensure adherence to physical security policies and procedures.
• Creates effective partnerships both in the field and at Customer Central that can be leveraged to achieve the Company’s goals, such as shrink control, inventory.
• Through Exception Based Reporting (XBR), analyzes data to determine internal dishonesty and threats.
• Monitors employee compliance to safety policies and procedures.
• Completes daily, weekly, and monthly audits.
• Investigates safety and security issues.
• Assists other loss prevention staff on store related investigations and interviews.
• Additional duties and projects as required.

Required Education and/or Experience

High school diploma or GED equivalent; additional 1-2 years of related experience in a loss prevention or security capacity preferred.

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint or Google Suite equivalents.

Core Competencies

• Communication Skills: Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional.
• Decision Making and Problem Solving Skills: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to analyze results at a micro and macro level and present findings. Makes routine decisions following established policies and procedures; collaborates with manager to gain assistance when complex issues arise.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 2 hours at a time regularly
• Walk or move from one location to another
• Periodically may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally

Punctuality and regular attendance consistent with the company’s policies are required for the position. Average work week is 40-45 hours, which can vary depending on business need. The work environment for this position is a moderately noisy office setting. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy. This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees.

Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.