Loss Prevention - Officer - 1st Shift

Omni Hotels & Resorts; Asheville (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Omni Grove Park Inn & Spa in Asheville, NC is seeking a vigilant Security Officer to maintain a safe environment for guests, associates, and property. You will patrol the hotel, respond to safety issues, conduct investigations, and assist guests with emergencies, while documenting incidents and maintaining confidentiality.

Qualifications include physical stamina to stand/walk for extended periods, clear communication, basic computer skills, a valid 21+ driver license, ability to work flexible

Qualifications

• Must be able to stand and walk for extended periods.
• Excellent communication via telephone, email, radio and reporting.
• Basic computer knowledge required.
• 21+ with valid North Carolina Driver License; flexible schedule including nights, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure safety of guests, associates and assets.
• Answer house calls to assist with safety, security, and hotel operations.
• Investigate crimes against property and persons and document findings.
• Assist sick/injured guests or associates and complete documentation.

Skills

Communication skills

Stamina/Physical fitness

First Aid/CPR

Computer literacy

Flexibility

Mobility/Physical endurance

Drug screening compliance

Job description

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Sign on Bonus: $1,000.00 paid across first 90 days : $250 after 30 days, $250 after 60 days, $500.00 after 90 days

Overview:

This position ensures that all hotel guest, associates and hotel property are maintained in a safe and secure environment.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications:

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain clam and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays
• Must be 21+ with valid North Carolina Driver License
• Must pass pre-employment drug screening

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.