2nd Shift Loss Prevention Officer

Omni Hotels & Resorts; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Omni Grove Park Inn & Spa in Asheville, NC, is seeking a dedicated Security Officer to help maintain a safe environment for guests, associates and property. The role requires vigilance, prompt response to incidents and strict adherence to hotel safety procedures.

Qualifications include the ability to stand and walk for extended periods, clear communication by phone, email, radio, basic computer skills, and a valid NC driver's license.

Qualifications

• Stand and walk for extended periods (up to 4 hours per shift).
• Clear and effective communication by telephone, email, radio and reporting.
• Basic computer knowledge.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees and protect hotel assets.
• Answer house calls to assist guests and associates with safety, security, and operations.
• Investigate crimes against property and persons and document findings.

Skills

Stand/walk

Effective communication

Computer literacy

Flexible schedule

Job description

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award-winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Sign on Bonus: $1,000.00 paid across first 90 days: $250 after 30 days, $250 after 60 days, $500.00 after 90 days.

This position ensures that all hotel guest, associates and hotel property are maintained in a safe and secure environment.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.
• Must be 21+ with valid North Carolina Driver License.
• Must pass pre-employment drug screening.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].