Loss Prevention Officer

Grand Hyatt Nashville; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA avail

Company-paid disability & life,

Employee Assistance Program

401(k) with match

Employee hotel discounts

Free parking

Paid vacation & sick time

Job summary

Grand Hyatt Nashville is seeking a Loss Prevention Officer to help create a safe, secure, and welcoming environment for guests and staff. You will patrol the property, respond to incidents, and assist in emergencies to protect guests and preserve the hotel’s operations.

The role requires a High School Diploma and relevant security experience; you will coordinate with management, notify authorities when needed, and maintain compliance with policies.

Qualifications

• Experience in security or loss-prevention roles preferred.
• High School Diploma or equivalent required.
• Strong observation and surveillance skills.
• Ability to respond to emergencies and coordinate with authorities.

Responsibilities

• Patrol lobbies, corridors, and public rooms to maintain a visible security presence.
• Respond to incidents, fires, and emergencies and assist management as needed.
• Interview guests and staff, file incident reports, and coordinate with local authorities.
• Assist with guest room checks in suspected unpaid accounts and other duties as needed.

Skills

Security experience

Observation skills

Emergency response

Communication skills

Education

High School Diploma

Job description

Description

The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel’s operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.

Division Grand Hyatt Nashville

Description

The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel’s operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.

How You’ll Shape The Experience & Future

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Consistently alert to detect disturbances, suspicious behavior, and safety risks across hotel premises.
• Capable of responding swiftly and calmly to emergencies, accidents, or security concerns, securing assistance as needed.
• Strong verbal communication skills to interact professionally with guests, team members, and local authorities.

Professional Experience

• Experience in security, loss prevention, or a guest-facing safety role preferred.
• Patrolling lobbies, public areas, and corridors to maintain a visible security presence.
• Investigating disturbances, thefts, or complaints by interviewing involved individuals.
• Responding to fires, unsafe conditions, and accidents.
• Supporting hotel leadership and local authorities during emergency situations.
• Identifying and addressing suspicious behavior or individuals on property.
• Assisting with recovery of property left by guests who may have left without settling their accounts.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Free parking
• Paid vacation & sick time

Pay Rate: $20.00/hour

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.