Complex Loss Prevention Supervisor

San Diego Marriott Del Mar; San Diego (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee discounts

Paid vacation

Job summary

HM Alpha Hotels & Resorts in the San Diego Del Mar area seeks a Loss Prevention Supervisor to lead security operations for Marriott Del Mar and DoubleTree by Hilton San Diego Del Mar. You will supervise a team, patrol public areas, and coordinate incident response to maintain safety and guest satisfaction.

Responsibilities include managing emergency responses, investigating disturbances, and enforcing policies with professionalism.

Qualifications

• Minimum 2 years of experience in security or 1 year of law enforcement experience.
• Patrolling hotel areas, corridors and public spaces to deter threats and ensure safety.
• Investigating thefts, disturbances, and suspicious behavior; monitoring safety equipment.

Responsibilities

• Patrol lobbies, corridors, and public areas; interview guests and employees; respond to incidents.
• Investigate disturbances, thefts, vandalism, and safety concerns; file reports.
• Manage emergency responses and assist in accident situations; supervise LP Officers.

Skills

Patrol operations

Investigations

Team supervision

Emergency response

Education

High School Diploma

Job description

Description

The Loss Prevention Supervisor is a complex position supporting both the Marriott Del Mar and DoubleTree by Hilton San Diego Del Mar. The Loss Prevention Supervisor will lead by example to uphold a safe, secure, and welcoming environment for all guests and employees. Your leadership in patrolling, incident response, and team supervision ensures that hotel operations run smoothly and that all policies and procedures are consistently enforced. By fostering a proactive security culture, you help minimize risk and build trust across the property.

Division Marriott Del Mar

The Loss Prevention Supervisor is a complex position supporting both the Marriott Del Mar and DoubleTree by Hilton San Diego Del Mar. The Loss Prevention Supervisor will lead by example to uphold a safe, secure, and welcoming environment for all guests and employees. Your leadership in patrolling, incident response, and team supervision ensures that hotel operations run smoothly and that all policies and procedures are consistently enforced. By fostering a proactive security culture, you help minimize risk and build trust across the property.

How You’ll Shape The Experience & Future

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Ability to guide, support, and train Loss Prevention Officers while maintaining a calm and authoritative presence on property.
• Skilled in handling disturbances, guest complaints, and security incidents with professionalism and discretion.
• Exercises sound decision-making in high-pressure situations, including emergencies and policy violations.

Professional Experience

• Minimum 2 years of experience in security or 1 year of law enforcement experience, or an equivalent combination.
• Patrolling hotel areas, including lobbies, corridors, and public spaces, to maintain order and deter threats.
• Investigating thefts, vandalism, guest concerns, and suspicious behavior.
• Managing emergency responses and assisting in accident situations.
• Monitoring safety equipment and reporting hazardous conditions.
• Identifying and addressing guests with questionable reputations or concerning behavior.
• Supervising Loss Prevention Officers, providing guidance, coaching, and direction.
• Supporting hotel leadership during high-volume events or group stays.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.