Loss Prevention & Guest Experience Associate

The TJX Companies, Inc.; Daly City (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Referral bonuses

Medical/dental/vision

HSA

Life insurance

Disability insurance

Job summary

HomeGoods, part of The TJX Companies, Inc., is seeking team members to provide timely, courteous service to customers at our Daly City location. You will engage customers, support shopping experiences, and help deter theft with a professional presence.

The role requires strong communication, good judgment, and the ability to work a flexible schedule. Prior retail or security experience (0–2 years) is valued as you partner with store leadership on goals and loss prevention.

Qualifications

• Excellent communication skills and good judgment.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

Team collaboration

Flexibility

Retail experience

Job description

HomeGoods, part of The TJX Companies, Inc., is seeking team members to provide timely, courteous service to customers at our Daly City location. You will engage customers, support shopping experiences, and help deter theft with a professional presence.

The role requires strong communication, good judgment, and the ability to work a flexible schedule. Prior retail or security experience (0–2 years) is valued as you partner with store leadership on goals and loss prevention.