Customer Service & Loss Prevention Associate

The TJX Companies, Inc.; Conroe (TX); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Paid holidays/vacation/sick

Scholarship program

Job summary

HomeGoods at The TJX Companies, Inc. in Conroe, TX is seeking team-oriented individuals to support a positive customer shopping experience and partner with store teams and Loss Prevention.

You will deter dishonesty, uphold checkout integrity, and contribute to shrink reduction efforts while maintaining a safe, compliant retail environment. The role emphasizes flexible scheduling, strong communication, and collaboration with Store Management.

Qualifications

• 0–2 years retail or security experience.
• Excellent communication skills and good judgment.
• Ability to respond to changes in direction or unexpected situations.
• Able to work a flexible schedule to support business needs.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Skills

Excellent communication

Good judgment

Team collaboration

Flexible schedule

Retail or security experience

Job description

HomeGoods at The TJX Companies, Inc. in Conroe, TX is seeking team-oriented individuals to support a positive customer shopping experience and partner with store teams and Loss Prevention.

You will deter dishonesty, uphold checkout integrity, and contribute to shrink reduction efforts while maintaining a safe, compliant retail environment. The role emphasizes flexible scheduling, strong communication, and collaboration with Store Management.