Loss Prevention & Customer Safety Lead

Ross Stores; Gurnee (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Ross Stores is seeking a Loss Prevention Specialist to maintain a safe and secure environment at store entrances, greet customers, and deter theft. You will monitor for suspicious behavior, support Store Leadership, and help minimize operational shortages in a fast-paced retail setting.

The role emphasizes a visible command presence, adherence to dress code, and collaboration with district teams to uphold Ross values and prevent losses while delivering excellent customer experiences.

Qualifications

• Visible presence at store entrances/exits to deter theft and greet customers.
• Support Loss Prevention directives and minimize shrink.
• Maintain safety and professional conduct in daily duties.
• Communicate clearly with Store Leadership and Associates.

Responsibilities

• Walk the sales floor to identify theft indicators and address safety issues.
• Provide excellent customer service with greeting, eye contact, and assistance.
• Remove clutter and ensure clear egress to emergency exits.
• Collaborate with internal partners and participate in district meetings as needed.
• Assist in Loss Prevention initiatives and policy compliance.

Skills

Customer service

Loss prevention

Safety awareness

Communication

Teamwork

Professional appearance

Job description

Ross Stores is seeking a Loss Prevention Specialist to maintain a safe and secure environment at store entrances, greet customers, and deter theft. You will monitor for suspicious behavior, support Store Leadership, and help minimize operational shortages in a fast-paced retail setting.

The role emphasizes a visible command presence, adherence to dress code, and collaboration with district teams to uphold Ross values and prevent losses while delivering excellent customer experiences.