Loss Prevention & Customer Experience Associate

Burlington; Milpitas (CA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington is hiring a Shortage Control Associate to help maintain a secure shopping environment while delivering excellent customer service. You will monitor entrances, greet customers, and work with leadership to reduce theft and safeguard assets.

The role requires staying alert, communicating effectively, and reporting suspicious activity promptly. Part-time schedule with benefits eligibility for certain hours, including medical coverage and a 401(k).

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations.
• Ability to stand and walk for extended periods and to visually monitor store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Excellent communication with customers and co-workers.

Responsibilities

• Maintain command presence at store entrances/exits and high-risk areas.
• Greet customers with a warm, friendly greeting and promote a sense of control and security.
• Identify and report theft incidents or suspicious activity to Manager on Duty.
• Conduct bag and package checks in accordance with safety standards.
• Assist in training associates on shortage reduction programs and processes.

Skills

Customer service

Communication

Leadership

Discretion

Observation

Job description

Burlington is hiring a Shortage Control Associate to help maintain a secure shopping environment while delivering excellent customer service. You will monitor entrances, greet customers, and work with leadership to reduce theft and safeguard assets.

The role requires staying alert, communicating effectively, and reporting suspicious activity promptly. Part-time schedule with benefits eligibility for certain hours, including medical coverage and a 401(k).