Loss Prevention Assistant Director — Safety & Crisis Leader

Omni Hotels & Resorts; Boston (MA); In loco; USD 70.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Culture of growth

Complimentary meals

Health insurance + 401(k) after 1 year

Generous PTO after 90 days

Performance-driven culture

Discounted associate rates

Descrizione del lavoro

Omni Hotels & Resorts in Boston seeks an Assistant Director of Loss Prevention to guide safety operations ensuring a secure environment for guests and associates. The role emphasizes proactive risk management and collaboration across departments to resolve incidents and enhance protective measures.

The position requires hotel experience, RC/First Aid, ServSafe Alcohol, and flexibility to work nights and weekends.

Competenze

• 5+ years security experience required.
• Previous Hotel/Lodging experience required.
• Red Cross and First Aid Certified.
• Able to work nights, weekends, and holidays.
• ServSafe Alcohol certified.
• Must be able to lift moderate to heavy weight.
• Must be able to stand and walk for an entire shift.
• Must be able to work a variety of shifts, including weekends and holidays.
• Candidate must be able to work in a fast-paced environment and handle multiple priorities.

Mansioni

• Acts as the hotel representative when resolving guest problems and concerns by handling complaints, settling disputes, and resolving grievances and conflicts.
• Ensures thorough investigation for all incidents incurred by guests and associates (losses, thefts, accidents).
• Maintains surveillance procedures throughout the property.
• Establishes crisis management and contingency planning.
• Ensures that all hotel service levels are maintained and aids when necessary.
• Responds to emergencies to ensure a safe environment for guests and staff.
• Conducts extinguisher and CPR training classes, and monthly OSHA training.
• Responsible for ongoing Security department training.
• Attends required department trainings and meetings.
• Performs other duties as assigned by management.

Conoscenze

Security experience

Crisis management

Guest service

Training programs

Descrizione del lavoro

Omni Hotels & Resorts in Boston seeks an Assistant Director of Loss Prevention to guide safety operations ensuring a secure environment for guests and associates. The role emphasizes proactive risk management and collaboration across departments to resolve incidents and enhance protective measures.

The position requires hotel experience, RC/First Aid, ServSafe Alcohol, and flexibility to work nights and weekends.