Assistant Director of Loss Prevention

Omni Hotels & Resorts; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Culture of growth

Complimentary meals

Health insurance + 401(k) after 1 year

Generous PTO after 90 days

Performance-driven culture

Discounted associate rates

Job summary

Omni Hotels & Resorts in Boston seeks an Assistant Director of Loss Prevention to guide safety operations ensuring a secure environment for guests and associates. The role emphasizes proactive risk management and collaboration across departments to resolve incidents and enhance protective measures.

The position requires hotel experience, RC/First Aid, ServSafe Alcohol, and flexibility to work nights and weekends.

Qualifications

• 5+ years security experience required.
• Previous Hotel/Lodging experience required.
• Red Cross and First Aid Certified.
• Able to work nights, weekends, and holidays.
• ServSafe Alcohol certified.
• Must be able to lift moderate to heavy weight.
• Must be able to stand and walk for an entire shift.
• Must be able to work a variety of shifts, including weekends and holidays.
• Candidate must be able to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Acts as the hotel representative when resolving guest problems and concerns by handling complaints, settling disputes, and resolving grievances and conflicts.
• Ensures thorough investigation for all incidents incurred by guests and associates (losses, thefts, accidents).
• Maintains surveillance procedures throughout the property.
• Establishes crisis management and contingency planning.
• Ensures that all hotel service levels are maintained and aids when necessary.
• Responds to emergencies to ensure a safe environment for guests and staff.
• Conducts extinguisher and CPR training classes, and monthly OSHA training.
• Responsible for ongoing Security department training.
• Attends required department trainings and meetings.
• Performs other duties as assigned by management.

Skills

Security experience

Crisis management

Guest service

Training programs

Job description

POSITION OVERVIEW:

Grab the reins and help shape the future of the Seaport's best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

As anAssistant Director of Loss Prevention, this role is responsible for assisting in directing and administering the implementation of all safety operations to ensure that the guests, associates, and property are maintained in a safe and secure environment, and that all guest and associate situations are resolved in a timely manner.

The salary range for this position is $70.000 - $80.000 per year

RESPONSIBILITIES:

• Acts as the hotel representative when resolving guest problems and concerns by handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.


• Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e., losses, thefts, accidents).


• Maintains surveillance procedures throughout the property.


• Establishes crisis management and contingency planning.


• Ensures that all hotel service levels are maintained and aids when necessary.


• Responds swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.


• Conducts extinguisher and CPR training classes, and monthly OSHA training.


• Responsible for ongoing Security department training.


• Attend all required department trainings and meetings.


• Perform any other duties required by management.

QUALIFICATIONS:

• 5+ years security experience required.


• Previous Hotel/Lodging experience required.


• Red Cross and First Aid Certified.


• Able to work nights, weekends, and holidays.


• ServSafe Alcohol certified


• Must be able to lift moderate to heavy weight.


• Must be able to stand and walkfor an entire shift.


• Must be able to work a variety of shifts, including weekends and holidays.


• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth


• Complimentary meals


• Health Insurance and matching 401(k) after one year


• Generous Paid Time Off offered after 90 days


• Performance-driven, ALL-IN culture


• Discounted associate rates at Omni properties nationwide