Loss Mitigation Single Point of Contact (SPOC), Business Purpose Lending

BSI Financial Services; Irving (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Full benefits package

Company-paid life insurance

Disability coverage

401K with company matching

PTO and holidays

Job summary

BSI Financial Services is seeking a Loss Mitigation Single Point of Contact to manage a portfolio of delinquent business-purpose loans from 60 days past due through workout or liquidation. You will own each file, lead borrower and sponsor outreach, negotiate resolutions, and oversee foreclosure and bankruptcy timelines.

This role covers RTL and bridge loans, DSCR rental loans, build-to-rent, and small-balance multifamily loans.

Qualifications

• 6–10 years in default servicing with loss mitigation and workout responsibility.
• Direct experience managing business-purpose or commercial real estate loans through default (RTL, bridge, DSCR rental, build-to-rent, small-balance multifamily).
• Proven track record negotiating and closing workouts with borrowers, sponsors, guarantors, and counsel.
• Knowledge of foreclosure, receivership, deed in lieu, bankruptcy, and REO across multiple states.
• Strong financial analysis across rent rolls, operating statements, budgets, LTV/ARV, DSCR, and loss severity.
• Familiarity with loan documents, guarantees, rents assignments, UCC filings, and business-purpose lending structures.
• Advanced Excel skills and experience with servicing/default workflow platforms.
• Self-motivated, able to work independently and within a team.

Responsibilities

• Manage an assigned portfolio of business-purpose loans from 60 days past due through reinstatement, payoff, or liquidation.
• Serve as the single point of contact for borrowers, sponsors, guarantors, and counsel; document all contacts in the system.
• Analyze financials, rent rolls, rehab budgets, draw history, collateral value, and exit strategy to craft resolution plans.
• Negotiate and close workout solutions including reinstatement plans, forbearance, extensions, modifications, and discounted payoffs.
• Prepare and present workout recommendations with supporting LTV/ARV, DSCR, and loss severity analyses.
• Drive foreclosure, receivership, bankruptcy, and REO timelines; manage outside counsel and vendors.
• Oversee property preservation, inspections, valuations, insurance, taxes, and senior liens for the portfolio.
• Provide accurate portfolio reporting: status, pipeline activity, timeline exceptions, and severity estimates.
• Operate within investor guidelines, delegated authority, and applicable policies and laws.

Skills

Loss mitigation

Default servicing

Workout negotiation

Financial analysis

Advanced Excel

Loan portfolio management

Communication

Education

Bachelor's degree in finance/business/real estate

Tools

Mortgage servicing platforms

Job description

Brief Description

Summary/Objective

BSI Financial is hiring a Loss Mitigation Single Point of Contact to manage a portfolio of delinquent business-purpose loans from 60 days past due through workout or liquidation. In this role, you will be the accountable owner for each file in your portfolio, leading borrower and sponsor outreach, negotiating resolutions, managing foreclosure and bankruptcy timelines, and helping deliver the lowest-loss outcome for clients and investors. The portfolio includes RTL and bridge loans, DSCR rental loans, build-to-rent loans, and small-balance multifamily loans.

What you will do

• Manage an assigned portfolio of business-purpose loans from 60 days past due through reinstatement, payoff, or liquidation.
• Serve as the single point of contact for borrowers, sponsors, guarantors, and their counsel, and document every contact and commitment in the system of record.
• Analyze financials, rent rolls, rehab budgets, draw history, collateral value, and exit strategy to build a resolution plan for each loan.

Negotiate and close workout solutions, including reinstatement plans, forbearance agreements, extensions, modifications, discounted payoffs, cooperative sales, and deeds in lieu.

• Prepare and present workout recommendations with supporting LTV / ARV, DSCR, and loss severity analysis for client and investor approval.
• Drive foreclosure, receivership, bankruptcy, and REO files against state and investor timelines, managing outside counsel and vendors throughout.
• Oversee property preservation, inspections, valuations, insurance, taxes, and senior liens on the assigned portfolio.
• Provide accurate portfolio reporting, including file status, pipeline activity, timeline exceptions, and severity estimates.
• Work within investor guidelines, delegated authority, and all applicable BSI policies and legal requirements.

What We Are Looking For

• 6 to 10 years in default servicing, combining hands-on collections experience with heavy loss mitigation and workout responsibility.
• Direct experience managing business purpose or commercial real estate loans through default, including RTL / fix and flip / bridge, DSCR rental, build to rent, and small balance multi-family.
• Proven track record negotiating and closing workouts directly with borrowers, sponsors, guarantors, and counsel.
• Working knowledge of foreclosure, receivership, deed in lieu, bankruptcy, and REO across judicial and non-judicial states.
• Strong financial analysis skills across rent rolls, operating statements, construction budgets, LTV / ARV, DSCR, and loss severity.
• Comfort with loan documents, guaranties, assignments of rents, UCC filings, and entity structures common to business purpose lending.
• Advanced Excel and proficiency with servicing and default workflow platforms.
• Highly motivated self-starter who works effectively on their own and as part of a collaborative team.
• Bachelor's degree in finance, business, real estate, or a related field, or equivalent experience.
• Full time, exempt. Standard business hours with flexibility to meet borrower, investor, attorney, and sale date deadlines. [Insert location and remote, hybrid, or on-site expectation.]

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.