Loss Mitigation Specialist II (Banking)

1st Security Bank; Mountlake Terrace, Northern (WA, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401K matching

Paid sick and vacation

Job summary

1st Security Bank is seeking an on-site Loan Servicing professional in Mountlake Terrace, WA. This role focuses on collecting on past due and charged-off loans while delivering exceptional customer service in a team-oriented environment.

Responsibilities include reviewing loans, managing calls, sending letters, processing payments, and assisting with bankruptcy reviews. A high school diploma and AML knowledge are required; Washington driver’s license is expected.

Qualifications

• High school diploma or equivalent required; at least one year of experience in a financial institution preferred.
• Knowledge of Bank Secrecy Act and AML policies.
• Must possess a valid Washington State driver’s license; bondable.

Responsibilities

• Reviews loans for accuracy.
• Assists team members with questions.
• Assists in reviewing complex accounts.
• Handles incoming/outgoing collection calls for past due and charged-off loans.
• Sends collection letters and provides loan history to customers.
• Processes mail and payments; orders coupons.
• Enters/receives correspondence into imaging system.
• Creates Check by phone and Debit payments over the phone.
• Sends accounts for door knock or repossession when appropriate.
• Provides customer service to branches and other departments.
• Assists with Bankruptcy case reviews.
• Answers general loan questions from customers.
• Trains team members on tasks.
• Performs other duties as assigned.

Education

High school diploma or equivalent

Experience within a financial institution preferred

Tools

Microsoft Office Products

Job description

1st Security Bank is seeking an on-site Loan Servicing professional in Mountlake Terrace, WA. This role focuses on collecting on past due and charged-off loans while delivering exceptional customer service in a team-oriented environment.

Responsibilities include reviewing loans, managing calls, sending letters, processing payments, and assisting with bankruptcy reviews. A high school diploma and AML knowledge are required; Washington driver’s license is expected.