Consumer Loss Mitigation Specialist II

1st Security Bank; Mountlake Terrace, Northern (WA, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401K matching

Paid sick and vacation

Job summary

1st Security Bank is seeking an on-site Loan Servicing professional in Mountlake Terrace, WA. This role focuses on collecting on past due and charged-off loans while delivering exceptional customer service in a team-oriented environment.

Responsibilities include reviewing loans, managing calls, sending letters, processing payments, and assisting with bankruptcy reviews. A high school diploma and AML knowledge are required; Washington driver’s license is expected.

Qualifications

• High school diploma or equivalent required; at least one year of experience in a financial institution preferred.
• Knowledge of Bank Secrecy Act and AML policies.
• Must possess a valid Washington State driver’s license; bondable.

Responsibilities

• Reviews loans for accuracy.
• Assists team members with questions.
• Assists in reviewing complex accounts.
• Handles incoming/outgoing collection calls for past due and charged-off loans.
• Sends collection letters and provides loan history to customers.
• Processes mail and payments; orders coupons.
• Enters/receives correspondence into imaging system.
• Creates Check by phone and Debit payments over the phone.
• Sends accounts for door knock or repossession when appropriate.
• Provides customer service to branches and other departments.
• Assists with Bankruptcy case reviews.
• Answers general loan questions from customers.
• Trains team members on tasks.
• Performs other duties as assigned.

Education

High school diploma or equivalent

Experience within a financial institution preferred

Tools

Microsoft Office Products

Job description

Job Category : Non-Retail Employee

Requisition Number : CONSU001195

• Full-Time
• On-site

Locations

Showing 1 location

Mountlake Terrace, WA 98046, USA

• Pay or shift range: $25 USD to $28 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for collecting on past due and charged off loans, credit cards, and checking accounts. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Reviews loans for accuracy.
• Assists team members with questions.
• Assists in reviewing complex accounts.
• Responsible for incoming and outgoing collection phone calls on past due and/or charged off loans.
• Sends Collection letters, provide loan history to customers, process mail returns, etc.
• Orders payment coupons upon request.
• Processes correspondence from customers and other departments into our imaging system.
• Creates Check by phone and Debit payments over the phone.
• Sends accounts out for Door Knock or Repossession, when appropriate.
• Provides customer service to branches and other departments.
• Assists with Bankruptcy case reviews.
• Answers general loan questions from customers.
• Ability to train team members on tasks.
• Performs other duties as assigned.

BENEFITS AND PERKS

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long-term disability insurance.

401K matching program.

Paid sick and vacation time.

OUR CORE VALUES

Relationship Driven-we strive to "WOW" (surprise, excite and delight) each other and our customers.

Ethical-fair, honest and act with integrity.

Lead by Example-maintain a positive attitude, show respect for others, and have some fun!

Accountable- we take our responsibilities seriously and we meet our commitments with urgency.

Team Player- dependable, enthusiastic contributor to team success and to the greater good of the bank.

Embrace Dreams- we encourage each other to reach for our dreams.

Diversity- we celebrate diversity and support equality for all.

Community Oriented- we actively support our communities and the Bank's CRA initiatives.

Open and Honest Communication- always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• High school diploma or equivalent and at least one year experience within a financial institution preferred.
• Basic knowledge of all applicable Regulations that pertain to this position is required.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must possess a valid Washington State driver's license.
• Must be bondable.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.

Salary Range: $25.00 to $28.00 per hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.