Team Leader-Loss Mitigation

Arise Financial; Canton (MA); Hybrid; USD 66,000 - 72,000; Full time

Benefits offered by this job

Annual bonus potential

Comprehensive benefits package

401(k) plan with employer match

Hybrid work from home

Paid time off

Tuition reimbursement

Career development

Job summary

Arise Financial is seeking a Loss Mitigation Team Leader to guide the daily operations of a specialist team handling complex delinquent accounts, including bankruptcies, foreclosures, and loan modifications. You will coach staff, ensure regulatory compliance, and drive efficient, accurate workflows to improve member outcomes.

The role requires deep knowledge of consumer and real estate lending products, a track record in collections, and strong leadership.

Qualifications

• Bachelor's degree preferred.
• Previous leadership, team lead, mentoring, or supervisory experience required.
• Experience in collections, recoveries, bankruptcy, repossessions, loss mitigation, foreclosures, or related lending operations.
• Strong knowledge of collections practices, delinquency management, bankruptcy, foreclosure processes, and applicable regulations, including FDCPA and state requirements.
• Experience managing complex member accounts and resolving escalated situations using sound judgment and decision-making.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to coach employees, collaborate across departments, and provide exceptional member service.
• Demonstrated commitment to regulatory compliance, operational excellence, and continuous improvement.

Responsibilities

• Lead the daily operations of the Loss Mitigation team, ensuring timely, accurate, and compliant handling of complex delinquent accounts.
• Coach, mentor, and support team members by answering operational questions, resolving complex issues, and promoting consistent procedures and service standards.
• Monitor team performance, productivity, and quality, providing feedback, identifying development opportunities, and supporting employee growth.
• Serve as the department's subject matter expert on consumer and real estate loan products, including credit cards, auto loans, unsecured loans, mortgages, and leases.
• Oversee all aspects of the repossession process, including vendor management, documentation, compliance, and operational efficiency.
• Manage complex bankruptcy cases by reviewing documentation, ensuring regulatory compliance, and providing guidance to the team.
• Evaluate loan modification requests by reviewing financial information, applying program guidelines, and ensuring complete documentation and timely decisions.
• Assist with the preparation, review, and quality control of investor and regulatory reporting, including Fannie Mae, FHLB, and other required reports.
• Oversee the preparation and transmission of monthly recovery files to third-party agencies, ensuring accuracy and timely delivery.
• Support continuous process improvements while maintaining compliance with applicable laws, investor requirements, and Credit Union policies.
• Perform additional duties and special projects as assigned.

Skills

Leadership

Collections

Regulatory knowledge

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland Federal Credit Union) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland Federal Credit Union) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work


• Competitive pay


• Annual incentive/bonus potential


• Comprehensive benefits package including health, dental, vision, life, and AD&D


• 401(k) plan with employer match


• Hybrid work from home flexibility (min 3 days a week in office)


• Generous paid time off and holidays


• Tuition reimbursement and professional development opportunities


• Opportunities for professional growth and career development


• Meaningful work that positively impacts our members and communities

About the Role

As the Loss Mitigation Team Leader, you will lead the day-to-day operations of our Loss Mitigation team, overseeing complex delinquent accounts involving bankruptcy, foreclosure, loan modifications, repossessions, and recoveries. You'll serve as a subject matter expert while coaching team members, ensuring operational excellence, regulatory compliance, and positive member outcomes. This role is ideal for an experienced collections professional who enjoys developing others while solving complex lending challenges.

What You'll Do

• Lead the daily operations of the Loss Mitigation team, ensuring timely, accurate, and compliant handling of complex delinquent accounts.


• Coach, mentor, and support team members by answering operational questions, resolving complex issues, and promoting consistent procedures and service standards.


• Monitor team performance, productivity, and quality, providing feedback, identifying development opportunities, and supporting employee growth.


• Serve as the department's subject matter expert on consumer and real estate loan products, including credit cards, auto loans, unsecured loans, mortgages, and leases.


• Oversee all aspects of the repossession process, including vendor management, documentation, compliance, and operational efficiency.


• Manage complex bankruptcy cases by reviewing documentation, ensuring regulatory compliance, and providing guidance to the team.


• Evaluate loan modification requests by reviewing financial information, applying program guidelines, and ensuring complete documentation and timely decisions.


• Assist with the preparation, review, and quality control of investor and regulatory reporting, including Fannie Mae, FHLB, and other required reports.


• Oversee the preparation and transmission of monthly recovery files to third-party agencies, ensuring accuracy and timely delivery.


• Support continuous process improvements while maintaining compliance with applicable laws, investor requirements, and Credit Union policies.


• Perform additional duties and special projects as assigned.
  

What We're Looking For

• Bachelor's degree preferred.


• Previous leadership, team lead, mentoring, or supervisory experience required.


• Experience in collections, recoveries, bankruptcy, repossessions, loss mitigation, foreclosures, or related lending operations.


• Strong knowledge of collections practices, delinquency management, bankruptcy, foreclosure processes, and applicable regulations, including FDCPA and state requirements.


• Experience managing complex member accounts and resolving escalated situations using sound judgment and decision-making.


• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.


• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.


• Excellent communication and interpersonal skills with the ability to coach employees, collaborate across departments, and provide exceptional member service.


• Demonstrated commitment to regulatory compliance, operational excellence, and continuous improvement.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated

against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $65,952 - $72,397 per year, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or provide any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: \"The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position\". If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.