Business Systems Analyst

Rockland Federal Credit Union; Canton (MA); On-site; USD 74,500 - 93,500; Full time

Benefits offered by this job

Cigna medical benefits

401(k) plan with company match

Flexible tuition reimbursement program

Generous PTO package

Job summary

A community-focused credit union in Canton, Massachusetts, is seeking a Business Systems Analyst to optimize key business applications and serve as a liaison between IT, business units, and vendors. The role involves application support, business analysis, project coordination, and ensuring compliance with security policies. Ideal candidates will have an Associate’s degree and significant knowledge of IT systems, with strong problem-solving and communication skills. Competitive salary and comprehensive benefits offered.

Qualifications

• 2 years of related experience in IT.
• Ability to learn new technologies quickly.
• Strong knowledge of data communication and PCs.

Responsibilities

• Administer and support core banking applications.
• Identify opportunities to improve processes with technology.
• Assist in planning and implementing system upgrades.

Skills

Microsoft products

Problem-solving

Communication skills

Education

Associate’s degree in Information Systems Management or Computer Science

Tools

Core banking applications

Job description

Join to apply for the Business Systems Analyst role at Rockland Federal Credit Union

The base salary range for this position is $74,500 - $93,500 annually, excluding fringe benefits or potential incentives.

Under the direction of the SVP / Information Technology, this role ensures the Credit Union’s mission by ensuring key business applications—particularly core banking systems and integrated platforms—are optimized. The Business Systems Analyst serves as a liaison between business units, IT, and third‑party vendors to optimize system functionality, troubleshoot issues, implement enhancements, and support technology‑driven initiatives that improve member and employee experiences.

Primary Responsibilities

• Application Support & Administration: Serve as a core banking application administrator; configure, administer, operate, monitor, maintain and support the system and users; collaborate with vendors, consultants and end users; perform application configuration, data updates, user administration and system monitoring; troubleshoot issues, analyze root causes and resolve or escalat (e), maintain system documentation, workflows and procedures; support security posture and cyber security operations; manage the core banking application disaster recovery plan and coordinate testing with third‑party vendors and internal personnel.
• Business Analysis & Process Improvement: Partner with business units to understand operational needs and translate them into functional requirements; identify opportunities to improve processes, reduce manual work and enhance member service through technology solutions; develop and maintain business process workflows; evaluate change requests for feasibility, impact and alignment with strategic goals.
• Project Coordination: Assist in planning and implementing system upgrades, new application deployments, integrations and enhancement projects; conduct or support user acceptance testing, training and post‑launch support; coordinate with vendors, internal stakeholders and IT teams to meet project timelines and requirements.
• Compliance & Security: Support adherence to security policies, regulatory requirements (NCUA, FFIEC, BSA/AML) and data governance standards; assist with audit requests, documentation and system reviews; maintain knowledge of industry best practices and credit union technology trends.

Position Requirements

• Associate’s degree in Information Systems Management or Computer Science or equivalent and 2 years of related experience.
• Strong knowledge of Microsoft products, data communication, PCs and core banking applications.
• Knowledge of commonly used concepts, practices, systems, software, hardware, telecommunications and procedures within IT.
• Ability to solve problems using resourcefulness and ingenuity.
• Ability to learn new technologies and processes quickly and thoroughly.
• Ability to set priorities and be flexible in a fast‑paced environment.
• Team‑oriented and independent work skills with accuracy and detail.
• Positive attitude, self‑motivated, reliable and service‑oriented.
• Excellent oral and written communication skills to effectively interact with end‑users and management.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit‑sharing potential, flexible health and dependent care plans, life, AD&D and LTD insurance. We also provide a generous and flexible tuition reimbursement program and a PTO package designed to help employees recharge and enjoy time with family and friends.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status and will not be discriminated against on the basis of disability.