Loss Mitigation and Recovery Specialist

Dutch Point Credit Union; Wethersfield (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities for professional development

Free parking

Collaborative team environment

Job summary

A financial institution in Wethersfield is seeking a Loss Mitigation & Recovery Specialist. In this entry-level position, you will support members facing financial hardship and help safeguard the credit union's financial strength. Your role involves evaluating borrower financials, assisting with various repayment options, and maintaining accurate records. The ideal candidate will have excellent communication skills, empathy, and a strong desire to learn. A collaborative team environment and opportunities for growth are offered.

Qualifications

• Experience in banking, lending, or financial services is helpful, but a strong drive to learn and help others is more important.
• Excellent communication and interpersonal skills with a member-first approach.
• Strong analytical and organizational skills with attention to detail.

Responsibilities

• Review borrower financials to evaluate hardship situations and eligibility for loss mitigation programs.
• Assist with mortgage modifications, repayment plans, short sales, and forbearance agreements.
• Communicate with members to collect documentation and guide them through the process.

Skills

Communication skills

Empathy

Analytical skills

Organizational skills

Team collaboration

Proficiency in Microsoft Office

Job description

We’re looking for a Loss Mitigation & Recovery Specialist to help members find their way forward — and protect what matters most.

Empathy in Action. Impact in Every Detail.

At Dutch Point Credit Union, we believe financial challenges don’t define people — how we help them through does. As a Loss Mitigation & Recovery Specialist, you’ll play a critical role in supporting members facing hardship while helping safeguard the credit union’s financial strength.

This full‑time position, based in our Wethersfield Corporate Office, is ideal for someone who’s detail‑driven, empathetic, and ready to grow their expertise in lending, recovery, and member support.

Why This Role Matters

Guidance That Makes a Difference

You’ll work directly with members experiencing financial difficulty — reviewing their situations, exploring repayment options, and helping them find the best path forward with understanding and care.

Precision That Protects

Your work will help keep our loan portfolio strong and compliant by ensuring documentation, records, and loss mitigation processes are accurate, timely, and aligned with regulations.

Collaboration That Strengthens

You’ll partner with senior team members and departments like Lending Operations and Collections to resolve cases, develop repayment plans, and maintain our standard of service excellence.

What You’ll Do

• Review borrower financials to evaluate hardship situations and eligibility for loss mitigation programs.
• Assist with mortgage modifications, repayment plans, short sales, and forbearance agreements.
• Communicate with members by phone, email, and letter to collect documentation, explain options, and guide them through the process.
• Maintain accurate, organized records of all interactions and case updates.
• Monitor delinquent accounts and elevate risks when needed.
• Stay informed on loss mitigation strategies and compliance standards through ongoing learning and training.

What You Bring

• Experience banking, lending, or financial services is helpful, but a strong drive to learn and help others is even more important.
• Excellent communication and interpersonal skills with an empathetic, member‑first approach.
• Strong analytical and organizational skills with attention to accuracy and detail.
• Ability to collaborate in a team environment and manage multiple priorities in a fast‑paced setting.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Why Dutch Point?

• A people‑first culture built on trust, growth, and community.
• Opportunities for professional development and continued learning.
• Free parking and a collaborative team environment at our Wethersfield Corporate Office.

Be the point where compassion meets precision.

Apply today and join a credit union that believes every financial challenge is an opportunity to make a difference.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Finance and Sales

Industries

Banking