Loss Mitigation Operations Lead

RoundPoint Mortgage Servicing LLC; Fort Mill (SC); On-site; USD 70,000 - 98,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC seeks a Loss Mitigation Processing Supervisor to lead a team of Loss Mitigation Processors and ensure optimal execution on assets within the investor portfolio. The role reports to the AVP–Loss Mitigation and requires strong cross‑functional collaboration with stakeholders, vendors, and customers.

You will set performance standards, oversee staffing and training, review KPI progress, and drive policy development aligned with compliance requirements while

Qualifications

• 5 years Loss Mitigation experience.
• 2 years supervisory experience.
• MSP Experience.
• Knowledge of all facets of default management and Loss Mitigation.
• Recent Loss Mitigation experience (2020 and beyond).
• Excellent organizational skills.
• Ability to lead, coach, motivate.
• Excellent analytical skills to review processes and leverage efficiencies.
• Excellent decision making skills.
• Excellent verbal, written, and presentation skills.
• Ability to get along with others.

Responsibilities

• Oversee a team of Loss Mitigation Processors and ensure best execution on assets in the investor portfolio.
• Set performance standards and monitor progress toward goals; address deficiencies.
• Hire, supervise, and evaluate staff; conduct reviews and set objectives.
• Foster inter-departmental relationships and stakeholder collaboration.
• Monitor performance against KPIs and provide training as needed.
• Support senior management with special projects and reporting.
• Identify steps and resources to meet goals and assign tasks accordingly.
• Identify and resolve issues that impede task completion; write policies and procedures.
• Promote a big-picture mindset and coordinate with internal teams and vendors.

Skills

Loss Mitigation

Supervisory

MSP Experience

Default management knowledge

Recent Loss Mitigation experience

Organizational skills

Leadership coaching

Analytical skills

Decision making

Verbal/written/presentation skills

Team collaboration

Tools

LoanSphere

BITB (Back in the Black)

Resolve (FHLMC)

SMDU (FNMA)

Job description

RoundPoint Mortgage Servicing LLC seeks a Loss Mitigation Processing Supervisor to lead a team of Loss Mitigation Processors and ensure optimal execution on assets within the investor portfolio. The role reports to the AVP–Loss Mitigation and requires strong cross‑functional collaboration with stakeholders, vendors, and customers.

You will set performance standards, oversee staffing and training, review KPI progress, and drive policy development aligned with compliance requirements while