Loss Mitigation Processing Supervisor

RoundPoint Mortgage Servicing LLC; Fort Mill (SC); On-site; USD 70,000 - 98,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC seeks a Loss Mitigation Processing Supervisor to lead a team of Loss Mitigation Processors and ensure optimal execution on assets within the investor portfolio. The role reports to the AVP–Loss Mitigation and requires strong cross‑functional collaboration with stakeholders, vendors, and customers.

You will set performance standards, oversee staffing and training, review KPI progress, and drive policy development aligned with compliance requirements while

Qualifications

• 5 years Loss Mitigation experience.
• 2 years supervisory experience.
• MSP Experience.
• Knowledge of all facets of default management and Loss Mitigation.
• Recent Loss Mitigation experience (2020 and beyond).
• Excellent organizational skills.
• Ability to lead, coach, motivate.
• Excellent analytical skills to review processes and leverage efficiencies.
• Excellent decision making skills.
• Excellent verbal, written, and presentation skills.
• Ability to get along with others.

Responsibilities

• Oversee a team of Loss Mitigation Processors and ensure best execution on assets in the investor portfolio.
• Set performance standards and monitor progress toward goals; address deficiencies.
• Hire, supervise, and evaluate staff; conduct reviews and set objectives.
• Foster inter-departmental relationships and stakeholder collaboration.
• Monitor performance against KPIs and provide training as needed.
• Support senior management with special projects and reporting.
• Identify steps and resources to meet goals and assign tasks accordingly.
• Identify and resolve issues that impede task completion; write policies and procedures.
• Promote a big-picture mindset and coordinate with internal teams and vendors.

Skills

Loss Mitigation

Supervisory

MSP Experience

Default management knowledge

Recent Loss Mitigation experience

Organizational skills

Leadership coaching

Analytical skills

Decision making

Verbal/written/presentation skills

Team collaboration

Tools

LoanSphere

BITB (Back in the Black)

Resolve (FHLMC)

SMDU (FNMA)

Job description

The Loss Mitigation Processing Supervisor is responsible for overseeing a team of Loss Mitigation Processors and ensuring the best execution on every asset in the assigned investor’s portfolio.

The Loss Mitigation Processing Supervisor reports to the AVP–Loss Mitigation and must develop strong working relationships with direct reports, key stakeholders, vendors, investors, co-workers, and customers.

Responsibilities:

• Provide consultative problem-solving with all Loss Mitigation groups.
• Determine performance standards, identify objectives and definitions of success. Communicate how results are to be measured through monitoring the progress of the team’s accomplishments and correcting performance deficiencies
• Manage all members of the service delivery team; hire, fire, promote, and demote authority (with approvals as appropriate). Write performance reviews and set individual performance and incentive objectives given understanding of desired performance metrics.
• Nurture and perfect inter-departmental relationships.
• Review team performance against goals and Key Performance Indicators.
• Provide/assist in training.
• Assist senior management as needed with special projects, reporting.
• Identify intermediate steps and resources necessary for a progression toward meeting goals
• Assign the appropriate people in order to assure task completion
• Identify issues, problems, conflicts that impede getting the job done, and implement the appropriate resolution
• Write policies and procedures
• Encourage a big-picture focus, developing relationships and enhancing connections with other teams within the company or outside vendors and investors
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance

Qualifications:

Required:

• 5 years Loss Mitigation experience
• 2 years’ Supervisory experience
• MSP Experience
• Knowledge of all facets of default management and Loss Mitigation
• Recent Loss Mitigation experience (2020 and beyond)
• Excellent organizational skills
• Ability to lead, coach, motivate
• Excellent analytical skills to review processes and leverage efficiencies
• Excellent decision making skills
• Excellent verbal, written, and presentation skills
• Ability to get along with others

Desired:

• LoanSphere
• Back in the Black (BITB)
• Resolve (FHLMC)
• SMDU (FNMA)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC

Employee Status

• Exempt

Travel

• None