Loss Mitigation Operations Leader

Two Harbors Investment Corp.; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC seeks a Loss Mitigation Processing Supervisor to lead a team of processors in Fort Mill, SC, ensuring best execution across a portfolio. You will develop relationships with stakeholders, vendors, investors, and customers while driving performance and compliance.

The role emphasizes problem-solving, policy development, and cross-team collaboration, with a focus on coaching, training, and achieving KPIs in a fast-paced environment.

Qualifications

• 5 years Loss Mitigation experience.
• 2 years’ Supervisory experience.
• MSP Experience.
• Knowledge of all facets of default management and Loss Mitigation.
• Recent Loss Mitigation experience (2020 and beyond).
• Excellent organizational skills.
• Ability to lead, coach, motivate.
• Excellent analytical skills to review processes and leverage efficiencies.
• Excellent decision making skills.
• Excellent verbal, written, and presentation skills.
• Ability to get along with others.

Responsibilities

• Provide consultative problem-solving with all Loss Mitigation groups.
• Determine performance standards, identify objectives and definitions of success. Communicate how results are to be measured through monitoring the progress of the team’s accomplishments and correcting performance deficiencies
• Manage all members of the service delivery team; hire, fire, promote, and demote authority (with approvals as appropriate). Write performance reviews and set individual performance and incentive objectives given understanding of desired performance metrics.
• Nurture and perfect inter-departmental relationships.
• Review team performance against goals and Key Performance Indicators.
• Provide/assist in training.
• Assist senior management as needed with special projects, reporting.
• Identify intermediate steps and resources necessary for a progression toward meeting goals
• Assign the appropriate people in order to assure task completion
• Identify issues, problems, conflicts that impede getting the job done, and implement the appropriate resolution
• Write policies and procedures
• Encourage a big-picture focus, developing relationships and enhancing connections with other teams within the company or outside vendors and investors
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance

Skills

Loss Mitigation

Supervisory

MSP Experience

Default management

Leadership

Analytical skills

Decision making

Tools

LoanSphere

Back in the Black

Resolve

SMDU

Job description

RoundPoint Mortgage Servicing LLC seeks a Loss Mitigation Processing Supervisor to lead a team of processors in Fort Mill, SC, ensuring best execution across a portfolio. You will develop relationships with stakeholders, vendors, investors, and customers while driving performance and compliance.

The role emphasizes problem-solving, policy development, and cross-team collaboration, with a focus on coaching, training, and achieving KPIs in a fast-paced environment.