Loss Mitigation Associate

Hyundai Capital; Plano (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Great benefits with low out of pocket costs

401(k) matching

Paid Volunteer Time Off

Six weeks of paid parental leave

Job summary

Hyundai Capital in Plano, TX is seeking an Associate in Loss Mitigation to manage delinquent accounts and support team performance through coaching. Ideal candidates have 1-2 years' relevant experience, strong negotiation skills, and a high school diploma. This role is 100% remote after a training period, offering competitive pay of $24.40 an hour plus bonuses, and excellent benefits including medical, 401(k) matching, and paid volunteer time off.

Qualifications

• 1-2 years of collection or relevant experience, preferably in automotive.
• Previous experience in late-stage collections is preferred.
• Ability to independently manage time daily to ensure productivity and goals are met.

Responsibilities

• Manage a queue of delinquent accounts 80+ days past due.
• Participate in coaching and development sessions to improve team performance.
• Perform other duties as assigned.

Skills

Collection Experience

Negotiation Skills

Skip-Tracing Skills

Basic Computer Skills

Strong Listening Skills

Strong Communication Skills

Education

High School Graduate or GED Equivalent

Job description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement.

We Take Care of Our People

• Role is 100% remote (after in-office new hire training)
• Competitive pay $24.40 an hour plus up to $2,250 in monthly bonuses
• Great benefits with very little out of pocket cost
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
  • Associate / Sr. Associate: $350
  • Director: $800
  • Executive Director: $900
  • VP or Above: $1,000
• 100% employer‑paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross‑divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. Training will be onsite for the first six weeks. After the training, the role will be remote with one day per month onsite.

What You Will Do

1. Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management.
2. Performance Coaching – Actively participate in coaching and development sessions/trainings to co‑create solutions that enhance individual performance and overall department/team performance.
3. Perform all other duties as assigned.

Qualifications

• 1‑2 years of collection or relevant experience (automotive preferred)
• Previous experience in late‑stage collections is preferred
• High school graduate or GED equivalent
• Ability to independently manage time daily to ensure productivity and goals are met
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Skip‑tracing skills – Ability to utilize various skip‑tracing tools (where applicable)
• Basic computer skills – Knowledge of Windows, including Word and Excel
• Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers
• Strong listening skills – Ability to listen and understand direction

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

Primary Location

United States - Texas - Plano

Work Locations

Dallas, TX 6100 W. Plano Parkway, Suite 2000 Plano 75093