Collections Associate (PDS)

Hyundai Capital America; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Vehicle allowance

Purchase and lease discounts

Health coverage

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer Time Off

Company charitable donation

Job summary

Hyundai Capital America is seeking a Collections Associate to manage delinquent accounts using an automated dialer, negotiating payment arrangements while complying with policies. The role emphasizes customer service and cross-functional collaboration within the Operations Division to deliver a seamless experience.

Ideal candidates have 2+ years collections experience, high school diploma (Bachelor’s preferred), and strong negotiation skills; Windows Word/Excel knowledge is a plus.

Qualifications

• 2+ years collection or relevant experience
• Education in lieu of experience
• High school graduate; Bachelor’s degree preferred
• Basic computer skills - Windows including Word and Excel
• Strong negotiation and communication skills; ability to deescalate situations
• Strong problem solving and soft skills for account issues

Responsibilities

• Work delinquent accounts via automated dialer, inbound or outbound, to negotiate payment arrangements
• Document all actions in system of record
• Service accounts by submitting requests and updating contact details
• Participate in coaching and training to improve performance
• All other duties as assigned

Skills

Collections experience

Education in lieu of experience

Strong negotiation skills

Strong communication skills

Strong listening skills

Problem solving

Education

Bachelor's degree preferred

High school diploma

Tools

Windows (Word & Excel)

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values-driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Collections Associate is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

How You Will Make An Impact

• Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.
• Document all actions taken on account within system of record.
• Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
• All other duties as assigned.

What You Will Bring To The Role

• 2+ years collection or relevant experience
• Education in lieu of experience
• High school graduate
• Bachelor’s degree preferred
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong listening skills - Ability to listen and understand direction
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
• Strong problem solving and soft skills - Ability to research and solve account issues while deescalating when necessary

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

What Happens Next

Because great benefits help you thrive personally and professionally.

Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.

Other Details

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].

Primary Location: United States-Texas-Plano

Work Locations: Dallas, TX

Job Type: Regular

Overtime Status: Non-exempt

Schedule: Full-time

Minimum Salary: 39,088.00

Maximum Salary: 58,632.00

Job Posting: Jul 30, 2026