Loss Mitigation Associate

Careerglobalhc

Atlanta (GA)

On-site

USD 39,000 - 59,000

Full time

7 days ago

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Benefits offered by this job

Vehicle perks

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Job summary

Hyundai Capital America is seeking a Loss Mitigation Associate in Atlanta, GA to manage delinquent accounts from 80 days past due through charge-off. You will research accounts, contact customers, skip trace, and negotiate repayment to minimize losses while following policy guidelines.

The role emphasizes compliance with federal and state regulations, accurate documentation, and collaboration with internal partners to resolve complex issues and drive performance metrics.

Qualifications

Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities including using skip tracing tools.
Automotive finance, consumer lending, banking, or financial service industry experience preferred.
High school diploma or GED.
Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
Strong account research, analytical, and problem-solving skills with the ability to evaluate account history, payment patterns, customer circumstances, and risk factors to identify next steps within guidelines.

Responsibilities

Portfolio Management, Account Research & Resolution: manage delinquent accounts 80 days past due to charge-off and apply approved resolution options.
Inbound / Outbound Collections & Negotiations: conduct collection activities and negotiate payment arrangements within guidelines.
Documentation, Compliance & Account Administration: document activity accurately in servicing systems and ensure regulatory compliance and data governance.

Skills

Late-stage collections

Loss mitigation

Delinquency management

Account recovery

Skip tracing

Customer negotiation

Analytical skills

Microsoft Office

Education

High school diploma or GED

Tools

Skip tracing tools

CRM systems

Servicing systems

Job description

Loss Mitigation Associate – (260000J8)

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

++WHAT YOU WILL DO++

The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.

++HOW YOU WILL MAKE AN IMPACT++

Portfolio Management, Account Research & Resolution

Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
Collaborate with internal business partners and elevate complex or exception-based account issues as needed to facilitate timely and effective account resolution.

Inbound / Outbound Collections & Negotiations

Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.

Documentation, Compliance & Account Administration

Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.

Qualifications

++WHAT YOU WILL BRING TO THE ROLE++

Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities including using skip tracing tools.
Automotive finance, consumer lending, banking, or financial service industry experience preferred.
High school diploma or GED.
Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
Strong account research, analytical, and problem-solving skills with the ability to evaluate account
history, payment patterns, customer circumstances, and risk factors to identify appropriate next
steps within established guidelines.
Effective communication and negotiation skills with the ability to secure customer commitments,
address objections, and navigate difficult conversations professionally and empathetically.
Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance
expectations in a metric-driven environment.
Ability to use skip tracing tools, account servicing systems, and Microsoft Office applications to
support account resolution activities.
Ability to interpret and apply company policies, departmental procedures, and applicable regulatory
requirements.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

++WE TAKE CARE OF OUR PEOPLE++

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Vehicle perks — monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage — medical, dental, and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100% company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

++OTHER DETAILS++

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to the applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team atPrivacy2@hcs.com.

Primary Location

: United States-Georgia-Atlanta

Work Locations

Atlanta, GA

4100 Wildwood Pkwy

Atlanta 30339

Job

: Collections

Job Type

: Regular

Overtime Status