Collections Associate (PDS)

HYUNDAI Translead, Inc; Plano (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Vehicle perks

Comprehensive health coverage

401(k) with company match

Job summary

Hyundai Capital America is seeking a Collections Associate to manage delinquent accounts, negotiate payment plans, and ensure accurate documentation. The role emphasizes compliant customer interactions and collaboration across the operations team.

Ideal candidates have 2+ years in collections, strong communication and negotiation skills, and solid Windows/Office proficiency. A customer-focused mindset and teamwork are essential in a fast-paced environment.

Qualifications

• 2+ years collection or relevant experience.
• Education in lieu of experience.
• High school graduate.
• Basic computer skills – Windows, Word and Excel.
• Strong listening skills and verbal communication.
• Strong negotiation and problem solving abilities.

Responsibilities

• Work a group of delinquent accounts via automated dialer to negotiate payment arrangements.
• Document all actions taken on accounts in the system of record.
• Service accounts as needed; update addresses, phone numbers and emails.
• Participate in coaching and development sessions to enhance performance.
• Collaborate across departments to ensure a seamless customer experience.

Skills

Negotiation

Communication

Listening

Problem solving

Windows/Office

Education

High school diploma

Education in lieu of experience

Job description

Job Description - Collections Associate (PDS) (260000KY)

Job Description

Collections Associate (PDS) - ( 260000KY )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Collections Associate is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

WHAT YOU WILL MAKE AN IMPACT

Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.

Document all actions taken on account within system of record.

Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.

Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

All other duties as assigned.

WHAT YOU WILL BRING TO THE ROLE

2+ years collection or relevant experience

Education in lieu of experience

High school graduate

Basic computer skills - Knowledge of Windows including Word and Excel

Strong listening skills - Ability to listen and understand direction

Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer

Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

Primary Location

United States‑Texas‑Plano

Work Locations

Dallas, TX 6100 W. Plano Parkway, Suite 2000 Suite 2000 Plano 75093