Loss Billing & Process Improvement Analyst II

Liberty Mutual; Portsmouth (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

Liberty Mutual in Portsmouth, NH seeks a Business Analyst II to analyze deductible and loss-billing issues for GRS accounts under moderate supervision. You will partner with Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes, and support process improvements across the organization.

You will mentor junior analysts, perform reconciliations and investigations, and participate in cross-functional projects.

Qualifications

• 2+ years of relevant business analysis experience.
• Bachelor's degree or equivalent experience.
• Strong research, analytical and problem-solving skills.
• Familiarity with internal controls, audit processes and regulatory expectations.

Responsibilities

• Conduct or directs loss billing activities within the Loss Billing Unit for moderate to complex GRS accounts; interact with Claims, Underwriting, Finance, Helmsman, IT, and external stakeholders as needed.
• Represent the Loss Billing team in cross-functional forums.
• Complies with financial and quality assurance controls including departmental processes to ensure accurate and timely operational results.
• Participates in and/or leads team projects to implement changes and drive process efficiencies with a continuous-improvement mindset.
• Perform moderate to complex reconciliations, validations, and investigations.
• Works with other departments to coordinate activities in order to ensure that the LBU processes are meeting customer loss billing expectations. Resolves moderate to complex problems as needed to ensure that customers receive prompt, efficient, quality loss billing services in accordance with company policies.
• Provide guidance and mentorship to less experienced analysts to accelerate their skill development and performance. Review work for quality and compliance with standard operating procedures
• Support preparation and maintenance of process documentation, procedures, and audit-related materials.

Skills

Analytical skills

Problem solving

Written and verbal communication

Relationship management

Presentation skills

Excel knowledge

BI tools knowledge

Education

Bachelor's degree or equivalent experience

Tools

Excel

BI tools

Job description

Liberty Mutual in Portsmouth, NH seeks a Business Analyst II to analyze deductible and loss-billing issues for GRS accounts under moderate supervision. You will partner with Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes, and support process improvements across the organization.

You will mentor junior analysts, perform reconciliations and investigations, and participate in cross-functional projects.