Business Analyst (Financial Operations)

Liberty Mutual Insurance; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Liberty Mutual Insurance in Boston, MA is seeking a Business Analyst II to analyze moderate to complex deductible and loss-billing issues for GRS accounts. You will partner with Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes and operational improvements.

The role provides guidance to less-experienced analysts, performs reconciliations, and supports documentation and audit materials, contributing to overall process excellence within the

Qualifications

• Displays effective research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Ability to support change and impart value within an organization.
• Familiarity with internal controls, audit processes and regulatory/compliance expectations.
• Strong written and verbal communication skills.
• Strong knowledge of Excel.
• Knowledge of available data sources, strengths and shortcomings.
• Knowledge of business intelligence tools preferred.
• Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 2+ years of relevant experience to include business analysis work

Responsibilities

• Conduct or directs loss billing activities within the Loss Billing Unit for moderate to complex GRS accounts; interact with Claims, Underwriting, Finance, Helmsman, IT, and external stakeholders as needed.
• Represents the Loss Billing team in cross-functional forums.
• Complies with financial and quality assurance controls including departmental processes to ensure accurate and timely operational results.
• Compiles information and completes qualitative and/or quantitative analysis to help drive development and / or improvement in LBU processes and controls as well as system projects as needed.
• Participates in and/or leads team projects to implement changes and drive process efficiencies with a continuous‑improvement mindset
• Perform moderate to complex reconciliations, validations, and investigations.
• Works with other departments to coordinate activities in order to ensure that the LBU processes are meeting customer loss billing expectations. Resolves moderate to complex problems as needed to ensure that customers receive prompt, efficient, quality loss billing services in accordance with company policies.
• Provide guidance and mentorship to less experienced analysts to accelerate their skill development and performance. Review work for quality and compliance with standard operating procedures
• Support preparation and maintenance of process documentation, procedures, and audit-related materials.

Skills

Research

Analytical thinking

Problem solving

Critical thinking

Influencing

Relationship management

Presentation skills

Communication skills

Excel proficiency

Education

Bachelor's degree or equivalent experience

2+ years of relevant experience

Tools

Excel

BI/data analysis tools

Job description

Job Summary: Under moderate supervision, the Business Analyst II performs research, analysis, and resolution of moderate to complex deductible and loss-billing issues for GRS accounts. The role partners across Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes, support control and process improvements, and contribute to operational projects. The BA II provides guidance to less-experienced analysts and escalates larger operational issues to management.

Description

Job Summary: Under moderate supervision, the Business Analyst II performs research, analysis, and resolution of moderate to complex deductible and loss-billing issues for GRS accounts. The role partners across Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes, support control and process improvements, and contribute to operational projects. The BA II provides guidance to less-experienced analysts and escalates larger operational issues to management.

Key Responsibilities

• Conduct or directs loss billing activities within the Loss Billing Unit for moderate to complex GRS accounts; interact with Claims, Underwriting, Finance, Helmsman, IT, and external stakeholders as needed. Represent the Loss Billing team in cross-functional forums.
• Complies with financial and quality assurance controls including departmental processes to ensure accurate and timely operational results.
• Compiles information and completes qualitative and/or quantitative analysis to help drive development and / or improvement in LBU processes and controls as well as system projects as needed.
• Participates in and/or leads team projects to implement changes and drive process efficiencies with a continuous‑improvement mindset
• Perform moderate to complex reconciliations, validations, and investigations.
• Works with other departments to coordinate activities in order to ensure that the LBU processes are meeting customer loss billing expectations. Resolves moderate to complex problems as needed to ensure that customers receive prompt, efficient, quality loss billing services in accordance with company policies.
• Provide guidance and mentorship to less experienced analysts to accelerate their skill development and performance. Review work for quality and compliance with standard operating procedures
• Support preparation and maintenance of process documentation, procedures, and audit-related materials.

Qualifications

• Displays effective research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Ability to support change and impart value within an organization.
• Familiarity with internal controls, audit processes and regulatory/compliance expectations.
• Strong written and verbal communication skills.
• Strong knowledge of Excel.
• Knowledge of available data sources, strengths and shortcomings.
• Knowledge of business intelligence tools preferred.
• Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 2+ years of relevant experience to include business analysis work

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
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