Loss Billing & Process Improvement Analyst II

Liberty Mutual Insurance; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Liberty Mutual Insurance in Boston, MA is seeking a Business Analyst II to analyze moderate to complex deductible and loss-billing issues for GRS accounts. You will partner with Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes and operational improvements.

The role provides guidance to less-experienced analysts, performs reconciliations, and supports documentation and audit materials, contributing to overall process excellence within the

Qualifications

• Displays effective research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Ability to support change and impart value within an organization.
• Familiarity with internal controls, audit processes and regulatory/compliance expectations.
• Strong written and verbal communication skills.
• Strong knowledge of Excel.
• Knowledge of available data sources, strengths and shortcomings.
• Knowledge of business intelligence tools preferred.
• Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 2+ years of relevant experience to include business analysis work

Responsibilities

• Conduct or directs loss billing activities within the Loss Billing Unit for moderate to complex GRS accounts; interact with Claims, Underwriting, Finance, Helmsman, IT, and external stakeholders as needed.
• Represents the Loss Billing team in cross-functional forums.
• Complies with financial and quality assurance controls including departmental processes to ensure accurate and timely operational results.
• Compiles information and completes qualitative and/or quantitative analysis to help drive development and / or improvement in LBU processes and controls as well as system projects as needed.
• Participates in and/or leads team projects to implement changes and drive process efficiencies with a continuous‑improvement mindset
• Perform moderate to complex reconciliations, validations, and investigations.
• Works with other departments to coordinate activities in order to ensure that the LBU processes are meeting customer loss billing expectations. Resolves moderate to complex problems as needed to ensure that customers receive prompt, efficient, quality loss billing services in accordance with company policies.
• Provide guidance and mentorship to less experienced analysts to accelerate their skill development and performance. Review work for quality and compliance with standard operating procedures
• Support preparation and maintenance of process documentation, procedures, and audit-related materials.

Skills

Research

Analytical thinking

Problem solving

Critical thinking

Influencing

Relationship management

Presentation skills

Communication skills

Excel proficiency

Education

Bachelor's degree or equivalent experience

2+ years of relevant experience

Tools

Excel

BI/data analysis tools

Job description

Liberty Mutual Insurance in Boston, MA is seeking a Business Analyst II to analyze moderate to complex deductible and loss-billing issues for GRS accounts. You will partner with Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes and operational improvements.

The role provides guidance to less-experienced analysts, performs reconciliations, and supports documentation and audit materials, contributing to overall process excellence within the