Loper Success Data Specialist

Nebraska; Kearney, Northern (NE, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

University of Nebraska at Kearney (UNK) seeks a CRM Analyst to manage CRM activities and deliver reports, dashboards, and training for the Loper Success Hub. You will support day-to-day CRM operations, analyze data, and collaborate with ITS and Enrollment teams to optimize student success initiatives.

The role requires a Bachelor's degree in a related field and 2 years of CRM experience; strong communication, organization, and project coordination skills are essential for success in a changing

Qualifications

• Bachelor's degree in a related field (Communication, IT, Business, Marketing)
• 2+ years CRM experience or managing databases with data reporting
• Ability to use database/search tools to retrieve, organize, and analyze data for reporting and decision-making
• Ability to develop and coordinate strategic student communication plans
• Ability to manage multiple projects by establishing priorities, coordinating stakeholders, monitoring progress, and meeting timelines
• Excellent attention to detail, problem-solving skills, and adaptability in a changing environment
• Strong communication and listening skills, able to work independently and in a team

Responsibilities

• Manage day-to-day CRM operations and user support for the Loper Success Hub
• Develop reports and dashboards to support student success initiatives
• Test enhancements and conduct business analysis for CRM improvements
• Deliver training and create workflows and campaigns in collaboration with CRM admins
• Coordinate with Enrollment Technology Strategies and ITS to optimize CRM use across the lifecycle
• Assist with assessment and reporting for federal/state/private sponsors/funders

Skills

CRM systems

Data analysis

Project coordination

Communication planning

Team collaboration

Education

Bachelor's degree in Communication

Bachelor's degree in Information Technology

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

Database querying

Job description

Supports student success by managing activities within Salesforce CRM and related student success technologies that enable advising, outreach, case management, student engagement, and communication for the Loper Success Hub. Serves as the primary CRM resource for the Loper Success Hub by supporting day-to-day CRM operations, providing user support, testing enhancements, conducting business analysis, delivering training, and developing reports and dashboards that support student success initiatives. Under the direction of the Senior Director of the Loper Success Hub, works collaboratively with partners in Enrollment Technology Strategies, Information Technology (ITS), and others to execute strategic use of CRM throughout the student success lifecycle. Serves as the functional bridge between the Loper Success Hub and the centralized CRM team. Coordinates, analyzes, and monitors student success data to evaluate program effectiveness, support continuous improvement, and inform strategic decision-making. In partnership with the CRM team admins, contributes to the development and application of workflows, communication campaigns, and predictive analytics that enhance student engagement, persistence, and retention. Supports onboarding/access and training of CRM users in the Loper Success Hub, other professional and faculty academic advisors. Helps plan and carry out updates and changes to university-wide CRM with guidance and collaboration from ITS personnel. Assists with assessment and reporting, including required reports for federal, state or private sponsors/funders. Supports outreach and marketing initiatives for the Loper Success Hub by developing communications and campaign content in collaboration with Success Hub colleagues and the CRM Communications team.

Bachelor's degree in Communication, Information Technology, Business, Marketing or related field.

Ability to use database and system search tools to retrieve, organize, and analyze data for reporting and decision-making

Ability to develop and coordinate strategic student communication plans

Ability to manage multiple projects by establishing priorities, coordinating stakeholders, monitoring progress, and meeting established timelines.

Exceptional attention to detail, strong problem-solving skills, and ability to work in a change-oriented environment.

Must have effective communication and listening skills, ability to work independently and in a team.

Preferred Qualifications:

Two years experience working within a CRM or managing database, including analyzing and reporting data.

Experience applying marketing and communication principles, including audience segmentation, targeted outreach, and engagement strategies, to support campaign effectiveness.

About Us:

The University of Nebraska at Kearney (UNK) is a public university committed to excellence in teaching, research, and community engagement. As part of the University of Nebraska system, UNK offers a supportive, student-focused environment with the resources of a larger institution. Located in central Nebraska, UNK serves around 6,000 students and is known for its strong academics, welcoming campus culture, and dedication to student success. Join a team that values innovation, collaboration, and the power of education to transform lives.
As a University of Nebraska employee, you'll enjoy a comprehensive benefits package that includes health, retirement, and wellness programs—plus 13 paid holidays each year, generous leave options, and tuition remission.

Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. UNK does not offer H-1B or other work authorization visa sponsorship for this position

Campus Name: University of Nebraska Kearney (UNK)

For questions or accommodations related to this position contact: Aaron Estes, [e-mail]

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment.