Logistics & WMS Technical Writer: Presales to User Guides

Delaplex; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Delaplex is seeking an experienced onshore Technical Writer with warehousing or logistics expertise to develop comprehensive documentation for our enterprise software suite. The role bridges technical functionality and practical operations, translating complex features into compelling presales collateral, internal references, and user manuals for warehouse staff.

The ideal candidate will produce presales documentation, internal configuration guides, and client user manuals, while collaborating

Qualifications

• Domain Expertise: Warehousing, Warehouse Management Systems (WMS), Supply Chain Execution, or Logistics.
• Audience Adaptability: Tailor documentation for diverse audiences—from presales to internal engineers and frontline staff.
• Technical Writing Acumen: Experience producing structured software manuals, configuration guides, release notes, and product overviews.
• Communication & Alignment: Strong interview, synthesis, and writing skills; coordinate across local hours with engineering and management teams.

Responsibilities

• Presales Documentation (What Does Our Software Support): Author high-level, business-focused docs highlighting core capabilities and business value for non-technical stakeholders.
• Internal Technical & Configuration Guide (How Does Our Software Support): Create in-depth technical docs for product, engineering, and implementation teams detailing architecture, configuration, integration workflows, and best practices.
• Client User Manuals & SOPs: Develop clear, task-oriented end-user manuals and operating guides for warehouse operations and floor teams.
• Cross-Functional Collaboration: Partner with product managers, developers, project leads, and domain experts during local business hours to gather requirements and validate workflows.

Job description

Delaplex is seeking an experienced onshore Technical Writer with warehousing or logistics expertise to develop comprehensive documentation for our enterprise software suite. The role bridges technical functionality and practical operations, translating complex features into compelling presales collateral, internal references, and user manuals for warehouse staff.

The ideal candidate will produce presales documentation, internal configuration guides, and client user manuals, while collaborating