Logistics and Customer Service Representative

ADP, Inc.; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a Logistics and Customer Service Representative in Oviedo, FL. This full-time role blends customer service with logistics coordination to ensure accurate orders and timely deliveries.

The ideal candidate will manage orders, communicate updates, collaborate with 3PLs, and maintain records to support inventory and performance reporting. Strong attention to detail and teamwork are essential.

Qualifications

• 2+ years of experience in logistics, customer service, or a related field.
• Proficiency in Microsoft Office Suite and ERP systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience in the food service or manufacturing industry is preferred.
• Familiarity with 3PL operations and shipping processes.

Responsibilities

• Process customer orders with accuracy.
• Respond to inquiries about orders, shipping, and product information.
• Maintain accurate customer records in systems.
• Collaborate with 3PLs to arrange and track shipments.
• Monitor delivery schedules and address delays.
• Coordinate returns and redeliveries.
• Prepare shipping documentation.
• Analyze logistics performance metrics.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

Bachelor's degree in business or related field

Tools

MS Office Suite

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Logistics and Customer Service Representative

Full Time Oviedo, FL, US

Position Overview:

The Logistics and Customer Service Representative plays a critical role in ensuring smooth and efficient order fulfillment. This position combines excellent customer service skills with logistics coordination expertise, supporting our mission to deliver high-quality products to customers on time and in exceptional condition.

The ideal candidate will be proactive, detail-oriented, and dedicated to supporting our mission of consistently providing high-quality products while enhancing the customer experience at every stage. The Logistics and Customer Service Representative is crucial to fostering positive customer relationships, resolving issues promptly, and helping optimize our logistics operations to ensure seamless service delivery.

Essential Duties and Responsibilities:

Customer Service:

• Process customer orders, ensuring accuracy and compliance with company guidelines.
• Provide timely and professional responses to customer inquiries regarding orders, shipping, and product information.
• Maintain a high level of communication with customers regarding any changes in order delivery or availability.
• Resolve customer issues proactively, ensuring satisfaction and retention.
• Maintain detailed and accurate customer records in company systems.

Logistics Coordination:

• Collaborate with third-party logistics providers (3PLs) to arrange and track shipments.
• Monitor delivery schedules, addressing delays or issues promptly.
• Ensure orders align with inventory availability and company lead times.
• Communicate logistics updates effectively to internal teams and customers.
• Manage returns and redeliveries, coordinating with the warehouse to ensure efficient processing.
• Maintain accurate records of shipments, orders, and freight costs for end-of-year freight analysis.
• Review customer orders for overages, shortages, damages, and other discrepancies, and process appropriate adjustments.
• Collaborate with Inventory and Accounting team to investigate discrepancies, verify order details, and ensure accurate reporting and resolution for OSD (overage, shortage, damages)

Administrative Support:

• Prepare and update shipping documentation, including bills of lading and packing lists.
• Assist in inventory tracking to ensure product availability for orders.
• Analyze and report on logistics performance metrics.

Qualifications/Competencies/Position Requirements:

Knowledge, Skills, and Abilities:

• 2+ years of experience in logistics, customer service, or a related field.
• Proficiency in Microsoft Office Suite and experience with ERP systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience in the food service or manufacturing industry is preferred.
• Familiarity with 3PL operations and shipping processes.

Education and Experience:

• A bachelor's degree in business, logistics, supply chain, or a related field is preferred (or equivalent experience).

Working Hours:

• Business Hours but some travel, nights and weekends may be possible.

Tools and Equipment Used:

• Computer, copier, fax, phone, and other standard office equipment