Account Manager

Crossroads Courier, Inc.; St. Louis (MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Meaningful work

Growth‑oriented culture

Tuition reimbursement

Medical, dental, and vision insurance

Paid time off

Job summary

Crossroads Courier, Inc. is seeking an Account Manager / Customer Experience Specialist to serve as the main liaison for assigned customers and drive retention.

You will partner with operations to ensure on-time delivery and resolve inquiries with a focus on exceptional service. Ideal candidates have 2+ years in account management or customer-facing roles, strong communication, and the ability to manage multiple priorities with urgency.

Qualifications

• 2+ years in account management or related roles.
• High School Diploma or GED required; Bachelor's degree preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities with urgency.

Responsibilities

• Serve as primary point of contact for assigned customers.
• Build strong relationships and drive customer retention.
• Manage customer inquiries and service issues through resolution.
• Partner with operations to ensure successful delivery execution.
• Conduct regular customer touchpoints and account reviews.
• Identify opportunities to expand existing customer relationships.
• Escalate and resolve issues quickly and professionally.
• Monitor service performance and communicate proactively.
• Support customer onboarding and implementation activities.

Skills

Account management

Customer service

Relationship building

Multitasking

Communication

Education

High School Diploma or GED

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Saint Louis, United States | Posted on 08/27/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is an customer-service driven organization that focuses on quality service for itsclients and provides a positive workplace that encourages individual growth andprofessional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employerand equal opportunity provider for independent contractor positions. We do notdiscriminate on the basis of race, color, religion, marital status, age,national origin, ancestry, physical or mental disability, pregnancy, geneticinformation, gender, veteran status, or any other status protected underapplicable federal, state or local law.

Job Description

Account Manager / Customer Experience Specialist

We Find A Way.

At Crossroads Courier, every delivery matters.

Whether it's a life-saving medical shipment, a critical manufacturing component, or a time-sensitive business delivery, our team helps customers solve urgent logistics challenges every day.

We're looking for an Account Manager / Customer Experience Specialist who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service.

This role combines customer experience, account management, and business development support to ensure our customers receive the responsiveness and reliability that Crossroads Courier is known for.

What You'll Do

• Serve as primary point of contact for assigned customers
• Build strong relationships and drive customer retention
• Manage customer inquiries and service issues through resolution
• Partner with operations to ensure successful delivery execution
• Conduct regular customer touchpoints and account reviews
• Identify opportunities to expand existing customer relationships
• Escalate and resolve issues quickly and professionally
• Monitor service performance and communicate proactively
• Support customer onboarding and implementation activities

What We're Looking For

• 2+ years in account management, inside sales, customer success, or logistics customer service
• High School Diploma or GED required; Bachelor’s degree preferred
• Strong communication and relationship-building skills
• Comfortable speaking with customers, executives, and operational leaders
• Ability to manage multiple priorities simultaneously
• High sense of urgency and ownership
• Technology proficiency including Microsoft Office and CRM systems
• Logistics, transportation, courier, healthcare, or supply chain experience preferred

Why Crossroads Courier

• Meaningful work supporting healthcare and time-critical logistics
• Growth-oriented company culture
• Opportunity to directly impact customer satisfaction and retention
• Collaborative leadership team
• Competitive compensation and benefits (medical, dental, and vision insurance), PTO, and tuition reimbursement opportunities

At Crossroads Courier, we improve lives one critical shipment at a time.

Crossroads Courier is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.