Logistics Specialist

Casella Waste Systems, Inc.; Portsmouth (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in waste management is seeking a Logistics Specialist to join their team. The role involves managing service orders, coordinating material movements, and ensuring customer satisfaction. Candidates should have an associate's degree and 3-5 years of customer service experience, with strong problem-solving and interpersonal skills.

Benefits

Medical, Dental, Vision Insurance

401K

Tuition Assistance

Career Development

Wellness Incentives

Qualifications

• 3-5 years of customer service experience required.
• Legally eligible to work in the US.
• Valid driver's license and ability to travel 10%.

Responsibilities

• Ensure material removal schedules are met daily.
• Communicate with sales team for timely deliveries.
• Organize daily load schedule and distribution plan.

Skills

Customer-focused

Problem-solving

Data-driven decision-making

Strong interpersonal skills

Education

Associate's degree or equivalent experience

Bachelor's degree in environmental or sustainability fields

Job description

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Position Summary

The Logistics Specialist acts as part of a team that receives and executes service orders from internal and external customers, and directs the day-to-day movement of materials necessary to meet service expectations of customers while also strategically distributing materials to meet transportation and/or internal and external end site partner obligations or expectations.

Key Responsibilities

• Ensures that customer’s material removal schedules are met daily and adjusts schedules as necessary to adapt to any changes.
• Communicates with sales team to ensure that deliveries are completed in a timely manner and meet the customers’ expectations.
• Responds to incoming communications from customers’ operational staff, builds relationships, and solves routine problems.
• Organizes and determines daily load schedule and distribution plan to meet obligations and expectations of multiple interested parties.
• Collaborates with end sites for daily delivery times, tracks success rates of meeting the schedule, reports information back, and troubleshoots delivery issues with operational staff or customers.
• Tracks and monitors inventory at internal and external customer locations to ensure material removal schedules match desired inventory levels.
• Maintains accurate records of schedules, dispatch activities, and deliveries to ensure materials are available when needed.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and performs other duties to support company mission and values.

Education, Experience & Qualifications

The successful candidate will have an associate’s degree or equivalent experience, 3-5 years of customer service experience, and be legally eligible to work in the US. A valid driver’s license, ability to travel 10%, and periodic overnight travel are required. A bachelor’s degree or experience in environmental or sustainability fields is preferred.

Success in meeting customer needs, teamwork, strong interpersonal skills, problem-solving, and data-driven decision-making are essential.

Attributes

Organized, customer-focused, detail-oriented, responsible, proactive, and communicative.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Stock Program, 401K, Employee Awards, Assistance Plans, Wellness Incentives, Tuition Assistance, Career Development, and more.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing