Logistics Customer Complaints Specialist

Essity; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Logistics Customer Complaints Specialist to resolve consumer inquiries and manage last mile logistics. This role involves collaboration across sales, marketing, and supply chain teams to enhance customer satisfaction and drive efficiency. Join us to make a positive impact on well-being and society.

Benefits

Collaborative atmosphere

Opportunities for growth

Driving positive change

Qualifications

• Bachelor's degree in engineering, supply chain, or similar.
• Proficient negotiation and communication skills.

Responsibilities

• Main point of contact for client questions and complaints.
• Responsible for e-commerce last mile logistics coordination.
• Calculate and report main KPIs scorecard.

Skills

Negotiation

Communication

Teamwork

Proactivity

Flexibility

Strategic Mindset

Education

Bachelor's degree in engineering

Bachelor's degree in supply chain

Job description

Logistics Customer Complaints Specialist

This position is responsible for being the main point of contact to resolve any final consumer questions or complaints. The role is also responsible for keeping track of last mile logistics coordination as well as product deliveries and tracking.

About the Role:

This role involves being active across the supply chain working with cross functional teams including sales, marketing, warehouse, distribution and customer service to achieve the best answer and/or solutions for our customers.

What You Will Do

• Be the main point of contact between client questions and complaints with cross-functional teams to obtain best possible outcome.

• Responsible for e-commerce last mile logistics coordination

• Product deliveries and handling tracking.

• Work with clients for productivity logistics projects to achieve savings coordinating clients/customers.

• Calculate and report main KPIs scorecard for supply chain visibility and propose improvements.

• Coordinates information and actions with Customer Service and Supply Chain in case of out of stocks situation for internal sales

Who You Are

• Bachelor's degree in engineering, supply chain, or similar

• Proficient negotiation and communication skills (written and spoken)

• Team player

• Proactive and flexible

• Logistics or similar background

• Strategic mindset

#Essity-MX

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good|Excel Together |Be You with Us

Application End Date: 12 jun 2025 Job Requisition ID: Essity252288