Logistics Solutions Specialist: Customer & Shipments

Matson Logistics, Inc; Downers Grove (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer matching and profit

Job summary

Matson Logistics, Inc is seeking a Logistics Solutions Specialist to act as the day-to-day point of contact for customers, handling order execution, shipment monitoring, and service delivery. You will maintain clear communication with customers and internal partners, and drive resolution of issues to ensure satisfaction.

You will collaborate with Sales, Pricing, Accounting, and Planning teams, support onboarding of new customers, and strive to grow margins through effective pricing and proactive

Qualifications

• High school diploma or GED required; a four-year degree in business or transportation is strongly preferred.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service skills and professional demeanor.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of MS Office and data entry accuracy.
• Ability to adapt to changing customer needs and workload demands.
• Occasional travel to customer sites as needed.

Responsibilities

• Serve as the primary contact for customers regarding tender acceptance, order creation, shipment status, and service issues.
• Ensure complete and accurate order entry via EDI, web tender, email, fax, or phone.
• Manage daily load acceptance and provide timely updates and status reports to customers.
• Receive shipment requirements and identify competitive truckload or intermodal options.
• Utilize Matson Logistics pricing and capacity tools to evaluate market costs and availability.
• Establish margin expectations for quotes while remaining competitive and supporting revenue growth.
• Monitor shipments from pickup through delivery to ensure timely execution.
• Identify and respond to shipment disruptions such as delays, detours, damage, shortages, or equipment issues.
• Implement contingency plans and corrective actions to minimize service impact.
• Gather data and assist with investigations related to loss, damage, or distressed shipments.
• Review customer invoice discrepancies and resolve issues promptly.
• Determine billable accessorial charges, secure approvals, and ensure timely invoicing.
• Complete all required customer and internal documentation accurately and on time.
• Partner closely with Sales, Pricing, Accounting, and Planning teams to ensure alignment with customer expectations and strategy.
• Support onboarding of new customers by documenting service requirements and execution standards.
• Cultivate customer relationships that support repeat business and positive gross margins.
• Solicit additional freight opportunities from existing customers.
• Escalate issues to management as appropriate.
• Comply with all company policies, procedures, and safety regulations.
• Perform additional duties as needed to support customer and company goals.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or GED

Bachelor’s degree in business or transportation

Tools

MS Office

Job description

Matson Logistics, Inc is seeking a Logistics Solutions Specialist to act as the day-to-day point of contact for customers, handling order execution, shipment monitoring, and service delivery. You will maintain clear communication with customers and internal partners, and drive resolution of issues to ensure satisfaction.

You will collaborate with Sales, Pricing, Accounting, and Planning teams, support onboarding of new customers, and strive to grow margins through effective pricing and proactive