Highway Logistics Solutions Specialist

Matson Logistics; Downers Grove (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Matson Logistics is seeking a Logistics Solutions Specialist - Highway to manage daily order execution and shipment monitoring onsite in Downers Grove, IL. You will maintain clear customer communication, manage entry via multiple channels, and drive delivery of service commitments.

Key tasks include pricing evaluation, collaboration with Sales and Planning, and handling billing and documentation while ensuring high service levels and compliance with company policies.

Qualifications

• High school diploma or GED required; four-year degree in business or transportation strongly preferred.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service skills and professional demeanor.

Responsibilities

• Serve as the primary contact for customers regarding tender acceptance, order creation, shipment status, and service issues.
• Ensure complete and accurate order entry via EDI, web tender, email, fax, or phone.
• Manage daily load acceptance and provide timely updates and status reports to customers.
• Monitor shipments from pickup through delivery to ensure timely execution.
• Identify and respond to shipment disruptions and implement contingency plans.
• Review customer invoices, determine billable accessorial charges, and ensure timely invoicing.
• Collaborate with Sales, Pricing, Accounting, and Planning teams to align with customer expectations.

Skills

Interpersonal skills

Verbal & written communication

Customer service

Multitasking

Data entry / MS Office

Adaptability

Travel (infrequent)

Education

High school diploma or GED

Bachelor's degree in business or transportation

Tools

MS Office

Job description

Matson Logistics is seeking a Logistics Solutions Specialist - Highway to manage daily order execution and shipment monitoring onsite in Downers Grove, IL. You will maintain clear customer communication, manage entry via multiple channels, and drive delivery of service commitments.

Key tasks include pricing evaluation, collaboration with Sales and Planning, and handling billing and documentation while ensuring high service levels and compliance with company policies.