Logistics Solutions Specialist — Customer Delivery

Matson Logistics; Walnut Creek (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with employer matching

Paid holidays

Job summary

Matson Logistics is seeking a Logistics Solutions Specialist to be the day-to-day point of contact for customers, handling order execution, shipment monitoring, and service delivery. This onsite role is based in Walnut Creek, CA and emphasizes clear communication with customers and internal teams.

You will manage order entry, pricing evaluation, and billing coordination while collaborating with Sales, Pricing, Accounting, and Planning to meet customer expectations and protect margins.

Qualifications

• High school diploma or GED required; four-year degree in business or transportation strongly preferred.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service skills and professional demeanor.
• Ability to manage multiple priorities in a fast-paced, service-critical environment.

Responsibilities

• Serve as primary contact for tender acceptance, order creation, shipment status, and service issues.
• Ensure complete and accurate order entry via EDI, web tender, email, fax, or phone.
• Manage daily load acceptance and provide timely updates and status reports to customers.
• Receive shipment requirements and identify competitive truckload or intermodal options; use pricing tools.
• Monitor shipments from pickup through delivery to ensure timely execution; respond to disruptions.

Skills

Superior customer service

Strong communication

Multitasking in fast-paced env

MS Office proficiency

Education

High school diploma or GED

Bachelor's degree in business or transportation (preferred)

Tools

MS Office

Job description

Matson Logistics is seeking a Logistics Solutions Specialist to be the day-to-day point of contact for customers, handling order execution, shipment monitoring, and service delivery. This onsite role is based in Walnut Creek, CA and emphasizes clear communication with customers and internal teams.

You will manage order entry, pricing evaluation, and billing coordination while collaborating with Sales, Pricing, Accounting, and Planning to meet customer expectations and protect margins.