Logistics Customer Operations Specialist

Redwood Logistics; Cincinnati (OH); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility

Employee referral program

Employee Resource Groups (ERGs)

Paid time off

Paid parental leave

Medical, dental, vision and 401k plans

Transit and dependent care plans

Short/long-term disability

Job summary

Redwood Logistics in Cincinnati, OH is seeking a Customer Operations Representative to deliver exceptional service while overseeing daily operational tasks. This onsite, full-time role involves load building, scheduling, data entry in Redwood’s TMS, and providing status updates to stakeholders.

The ideal candidate will have strong communication, multitasking ability, and meticulous attention to detail, with prior customer service experience being a plus.

Qualifications

• Clear and effective communication/interpersonal skills.
• Ability to change focus quickly due to market conditions and company needs.
• Exceptional attention to detail.
• Strong critical thinking skills.
• Prior customer service experience a plus.

Responsibilities

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service.
• Identify, investigate, and correct unique customer problems and order delays.
• Schedule freight pick-up and delivery appointments.
• Precise data entry work including building orders in Redwood’s proprietary TMS.
• Provide freight status updates to shippers, receivers, customers, and internal parties.
• Communicate updates to customer and/or internal carrier account teams as needed.
• Verify all freight charges and resolve accounting discrepancies prior to invoicing.
• Proactively generate and process paperwork for orders with strong attention to detail.
• Efficient and effective problem-solving related to customer shipments.

Skills

Communication

Interpersonal

Multi-tasking

Attention to detail

Critical thinking

Job description

Redwood Logistics in Cincinnati, OH is seeking a Customer Operations Representative to deliver exceptional service while overseeing daily operational tasks. This onsite, full-time role involves load building, scheduling, data entry in Redwood’s TMS, and providing status updates to stakeholders.

The ideal candidate will have strong communication, multitasking ability, and meticulous attention to detail, with prior customer service experience being a plus.