Logistics Solutions Architect

TikTok; Los Angeles (CA); On-site; USD 116,000 - 258,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Job summary

TikTok Shop Supply Chain & Logistics team is seeking experienced talents to shape scalable transportation strategies in the North American market. You will design and implement transport processes, integrate multiple providers, and establish SOPs and SLAs to optimize cost, timeliness, and customer experience.

The role requires deep knowledge of logistics operations, payer coordination, and cross-functional collaboration to drive end-to-end improvements and compliance with regulatory standards.

Qualifications

• 5+ years of experience in logistics operations, transportation management, supply chain operations, logistics program management, or e-Commerce logistics.
• Direct experience with transportation operations, consolidated shipping, linehaul, compliance handoff, or logistics coordination in the North American market.
• Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
• Ability to design operating processes from zero to one and convert ambiguous business needs into executable SOPs, SLA mechanisms, and service-provider management routines.
• Strong analytical skills to interpret logistics performance data, cost drivers, service quality metrics, and customer experience indicators.
• Excellent communication skills and ability to work with cross-functional teams across operations, customer service, product, settlement, legal, customs, compliance, and external partners.

Responsibilities

• Design and implement logistics operating processes that support reliable transportation, warehouse handoffs, and downstream delivery coordination in the North American market.
• Integrate the capabilities of multiple service providers to design the most suitable logistics product for TikTok merchants, balancing cost, timeliness, reliability, and customer experience.
• Establish SOPs, process maps, escalation paths, and operating dashboards for each stage of the logistics flow.
• Design, monitor, and refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
• Manage service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews and improvement plans.
• Coordinate internal teams to ensure and optimize service quality at each stage.
• Continuously reduce operating cost while improving service quality and merchant-facing logistics experience.
• Monitor performance and cost-to-serve, identify bottlenecks, and drive end-to-end improvement actions.
• Work with customs/trade compliance to ensure flows align with regulatory requirements.

Skills

Logistics ops

Transportation mgmt

NA market knowledge

SOP design

Data analysis

Cross-functional comms

Job description

TikTok Shop Supply Chain & Logistics team is seeking experienced talents to shape scalable transportation strategies in the North American market. You will design and implement transport processes, integrate multiple providers, and establish SOPs and SLAs to optimize cost, timeliness, and customer experience.

The role requires deep knowledge of logistics operations, payer coordination, and cross-functional collaboration to drive end-to-end improvements and compliance with regulatory standards.